JUNIOR PHONEBANKING SPECIALIST (ORTIGAS)

Bank of the Philippine Islands (BPI); Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Phone Banking Specialist to handle inquiries, requests, feedback and complaints via multiple channels. You will investigate, evaluate and resolve issues within guidelines and collaborate with internal teams as needed.

The role requires a 4-year college degree, strong listening and communication skills, and the ability to work a rotating schedule including weekends and graveyard shifts. Applicant must reside in Quezon City or nearby areas.

Qualifications

• Graduate of a 4-year college course.
• Good listening and comprehension skills.
• Adequate communication skills (preferably in English) and can adjust to the language used by the client.
• Able to follow a set schedule, which may include weekends, holiday, and graveyard.
• Must be residing within Quezon City or nearby towns/cities/localities.

Responsibilities

• Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints.
• Exercises decision-making within set parameters and guidelines.
• Interfaces/interact with other teams in the bank.

Skills

Listening & comprehension

Communication skills

English proficiency

Schedule flexibility

Education

Bachelor's degree (4-year)

Job description

The Phone Banking Specialist attends to the client's needs by receiving, investigating, and evaluating inquiries, requests, feedback, and complaints coming from various channels (phone, email, SMS, online facilities - Viber, Messenger, etc.). Within set parameters or guidelines, the Phone Banking Specialist decides how to best serve the clients. He/She interfaces and interacts with other teams within the bank.

Responsibilities

• Attends to client's needs by receiving, investigating, evaluating and resolving inquiries, requests, feedback, and complaints
• Exercises decision-making within set parameters and guidelines
• Interfaces/interact with other teams in the bank

Qualifications

• Graduate of a 4-year college course
• Good listening and comprehension skills
• Adequate communication skills (preferably in English) and can adjust to the language used by the client
• Able to follow a set schedule, which may include weekends, holiday, and graveyard
• Must be residing within Quezon City or nearby towns/cities/localities