Philippines Operations Leader: Growth & Service

IDP Education Ltd; Metro Manila; On-site; PHP 5,000,000 - 9,000,000; Full time

Job summary

IDP Education Ltd in the Philippines is seeking an experienced Operations Manager to lead the performance of IDP’s business across the country, reporting to the Area Director. This senior country leadership role combines strategic direction with hands-on operational execution to drive growth, customer experience and a high-performing team.

You will oversee country plans, drive Growth across Student Placement and IELTS, manage budgeting and profitability, and build relationships with clients,

Qualifications

• 10 years' leadership experience in multi-site, customer-facing or service-based organisations.
• P&L accountability with budgeting and cost management experience.
• Experience developing growth strategies, business plans and expansion initiatives.
• Ability to lead multi-location teams and drive measurable outcomes.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead country and office-based business plans aligned with IDP’s regional and global priorities.
• Drive growth and operational efficiency across Student Placement and IELTS.
• Take accountability for country financial performance, including budgeting, forecasting, cost management, revenue and profitability.
• Lead and strengthen sales and service performance, customer experience, pipeline conversion and lead generation.
• Oversee operations and performance across IDP offices and test centres in the Philippines.
• Build a strong, performance-driven culture and develop the capability of teams across multiple locations.
• Lead business transformation and change initiatives to support continued growth and operational excellence.
• Identify and evaluate new business opportunities and develop business cases, financial models and investment plans.
• Partner with regional and global Finance, Marketing, Student Placement and IELTS teams to deliver country priorities.
• Build and maintain strong relationships with clients, partners, government representatives and other key external stakeholders.
• Ensure strong governance, compliance and operational standards across the country.
• Represent the Philippines as part of the Regional Leadership Team and contribute to broader regional strategy and priorities.

Skills

Leadership

P&L accountability

Budgeting

Forecasting

Change management

Stakeholder management

Communication skills

Job description

IDP Education Ltd in the Philippines is seeking an experienced Operations Manager to lead the performance of IDP’s business across the country, reporting to the Area Director. This senior country leadership role combines strategic direction with hands-on operational execution to drive growth, customer experience and a high-performing team.

You will oversee country plans, drive Growth across Student Placement and IELTS, manage budgeting and profitability, and build relationships with clients,