Philippines Operations Leader: Growth & Customer Experience

IDP Education Ltd; Manila; On-site; PHP 4,500,000 - 8,000,000; Full time

Job summary

IDP Education Limited in the Philippines seeks an experienced Operations Manager to lead and drive performance across Student Placement and IELTS businesses nationwide. Reporting to the Area Director – Vietnam & Philippines, this senior country leadership role combines strategic direction with day-to-day operational delivery.

You will build and execute country plans, drive growth, strengthen customer experience, and develop a high-performing, multi-location team, collaborating with regional and

Qualifications

• Minimum 10 years' leadership experience within multi-site, customer-facing or service-based organisations.
• Demonstrated P&L accountability and experience across budgeting, forecasting, cost management and business performance.
• Strong commercial acumen and a track record of developing and delivering growth strategies, business plans and expansion initiatives.
• Proven experience leading organisational change, business transformation or new operating models.
• Ability to lead and motivate multi-location teams to achieve measurable business outcomes.
• Experience managing diverse stakeholders while remaining focused on broader company goals.
• An ethical and principled leadership approach, including integrity, respect for employee diversity and putting the business first.
• Excellent communication and presentation skills, with proactive, honest and accurate communication internally and externally.

Responsibilities

• Lead the development and execution of country and office-based business plans aligned with IDP’s regional and global priorities.
• Drive business performance across Student Placement and IELTS, identifying opportunities for growth, operational efficiency and expansion.
• Take accountability for country financial performance, including budgeting, forecasting, cost management, revenue and profitability.
• Lead and strengthen sales and service performance, customer experience, pipeline conversion and lead generation.
• Oversee operations and performance across IDP offices and test centres in the Philippines.
• Build a strong, performance-driven culture and develop the capability of teams across multiple locations.
• Lead business transformation and change initiatives to support continued growth and operational excellence.
• Identify and evaluate new business opportunities and develop business cases, financial models and investment plans.
• Partner with regional and global Finance, Marketing, Student Placement and IELTS teams to deliver country priorities.
• Build and maintain strong relationships with clients, partners, government representatives and other key external stakeholders.
• Ensure strong governance, compliance and operational standards across the country.
• Represent the Philippines as part of the Regional Leadership Team and contribute to broader regional strategy and priorities.

Skills

Leadership

P&L accountability

Budgeting

Forecasting

Growth strategies

Change management

Stakeholder management

Communication skills

Team motivation

Job description

IDP Education Limited in the Philippines seeks an experienced Operations Manager to lead and drive performance across Student Placement and IELTS businesses nationwide. Reporting to the Area Director – Vietnam & Philippines, this senior country leadership role combines strategic direction with day-to-day operational delivery.

You will build and execute country plans, drive growth, strengthen customer experience, and develop a high-performing, multi-location team, collaborating with regional and