Philippines Customer Experience and Logistics Manager

4707 Unilever RFM Ice Cream, Inc.; Mangahan; On-site; PHP 1,500,000 - 3,200,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible working

Health and wellbeing support

Time off to rest and recharge

Job summary

The Magnum Ice Cream Company in the Philippines is seeking a senior logistics leader to oversee national operations, including logistics, warehouse, transportation, and customer service. This role demands strategic thinking, cross-functional collaboration, and a track record of improving efficiency in a fast-moving consumer goods environment.

You will lead a team, optimize networks, and drive value across the order-to-cash process while partnering with multiple departments to ensure superior

Qualifications

• Experience in logistics, warehouse management, and customer experience within FMCG.
• Experience in leading complex operations.
• Execution-driven with a solutions mindset and cross-functional accountability.

Responsibilities

• Develop and steer logistics strategies and process standards to align with global SC strategy and customer requirements (≤140 chars).
• Set annual targets for logistics costs and related investments and initiatives.
• Define and develop logistics network for optimal cost and service across order cycle.
• Collaborate with IP, Production, QA, CD and Marketing for alignment.
• Co-lead logistics safety and security programs.
• Oversee 3PL partners and ensure seamless customer order processing.

Skills

Logistics

Warehouse management

Customer experience

Leadership

Job description

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

This role will oversee national operations including logistics, warehouse, transportation, and customer service

What you'll be responsible for

• Develop and steer Logistics strategies and process standards to comply with both the global SC strategy and customer-specific requirements.
• Develop and steer the global, regional, and local annual targets for logistics costs & logistics related investment budgets and initiatives
• Steers the development & implementation of trade logistics
• Define & develop logistics network to ensure optimal cost & customer service in every step of the order cycle and help improve operational efficiency
• Seamless customer orders processing
• Develop diamond model strategy on service improvement
• Customer complaints management and solutions
• Warehouse productivity optimization: Inbound, Outbound, Inventory Control, Warehouse capacity planning and Transport capacity planning
• Efficient reverse logistics process
• Identify other areas for improvement in the logistics process and implement solutions accordingly
• Collaborate with other departments, such as IP, Production, QA, CD and Marketing to ensure seamless coordination and alignment.
• Co-lead logistics safety and security programs
• Maintain good team leadership by managing and developing key talents from CX&L as part of succession planning
• Overall management of 3PL partners

We're looking for someone who

• Has experience in logistics, warehouse management, and customer experience and can operate confidently in the fast-moving consumer goods industry.
• Has experience in leading complex operations.
• Is execution-driven and has solutions-mindset able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem.
• Is able to leverage partners (hub, cross-functional teams), digital tools, and data to make better decisions, drive growth/efficiency, and gain competitive advantage.
• Brings strong people management, relationships, communication, and e skills.
• Thinks end-to-end and takes ownerships for results.
• Is comfortable working in a fast-moving, evolving organisation.
• Values collaboration, clarity and low-ego ways of working.

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves.

People who act like an owner and drive our business end-to-end.

People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

Roles with real accountability and visible impact

Free to move fast, experiment and challenge how things are done

Continuous learning and development as the business grows

Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Additional information

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.