Regional Business Operations Specialist – North Luzon

Magnum RFM Ice Cream, Inc. (Selecta Philippines); Baguio; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible working

Health & wellbeing benefits

Paid time off

Learning & development

Job summary

Magnum Ice Cream Company is seeking a dynamic professional to lead in trade coverage, store replenishment, and third-party agency management within a defined geographic area in the Philippines. You will coordinate cross-functionally to ensure timely op plans and promotions, while building strong relationships with store managers and regional leaders.

The role emphasizes data-driven decision making, collaborative work, and demonstrated ability to execute complex trade and merchandising

Qualifications

• Experience in customer/account and agency or distributor management.
• End-to-end ownership mindset and strong execution skills.
• Comfortable in a fast-moving, evolving organization.
• Strong collaboration, clarity and low-ego work style.

Responsibilities

• Lead trade coverage and store replenishment planning in assigned area.
• Oversee SLA compliance of third-party agencies for IMS hiring, deployment and coverage.
• Coordinate with third-party management on capability programs and with KCE on operations requirements.
• Coordinate with Outbound Logistics and Customer Experience on delivery SOPs and schedules.
• Build relationships with Regional Business Unit Leads and Store Managers.
• Execute local and national promotions and merchandising in the area.
• Cascade and implement promo and merch activities aligned to the Trade Execution Plan.

Skills

Customer management

Account management

Agency management

Networking

Influencing

Execution

MS Word

PowerPoint

Excel

Power BI (adv)

Tools

Power BI

Job description

Life tastes better with ice cream

With 19,000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

You will lead in trade coverage and store replenishment planning/management in your assigned area.

• Manages and oversees service level agreement (SLA) compliance of third-party agencies on Inventory and Merchandising Specialist (IMS) hiring, deployment and coverage and billings.
• Coordinates with the third-party management on capability building programs and initiatives. Coordinates and aligns with Key Customer Executives on customer/chain operations requirements.
• Coordinates and aligns with Outbound Logistics and Customer Experience on delivery standard operating procedures and schedules of customer outlets.
• Coordinates and aligns with Cabinet Management Unit (CMU) team on cabinet deployment and management.
• Contact strategy and builds business relationship to customer Regional Business Unit Leads and Store Managers
• You will lead in execution of local and national promotions and merchandising in your assigned area.
• Responsible for cascade/download and execution of promo and merch activities aligned to Trade Execution Plan (TEP)
• Responsible for customer and area compliance to Perfect Store metrics (Assortment/OSA, NPD, SOS, Visibility and Merchandising standards)

What You'll Be Responsible For

Management of Third-Party Agency

Area Business and Operations Development and Execution

• Responsible for on-time and in-full execution of agreed trade and category operating plans
• Ensures optimal and efficient business operations, and coverage of new and existing outlets
• Acts as local point of contact and consultant in the area in giving feedback and developing activities suited for the area/customers in the area
• Uses qualitative and quantitative data to address opportunities and build capability of partners to develop the area

Cross-Functional / Network Management

• Effectively engages cross-functional leads in the area for effective business partnering and to deliver desired results

We're Looking For Someone Who

• Has experience in customer/account and agency or distributor management
• Thinks end-to-end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low-ego ways of working
• Has a data driven and entrepreneurial mindset
• Is excellent in networking and influencing
• Is brilliant in execution, communication and presentation
• Is proficient in MS Word, PowerPoint, Excel
• Is knowledgeable in Power BI is an advantage
• Knows how to drive

What You'll Get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could!

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.