CSR-Pharmacy Call Center Rep| Taguig Site | Hybrid Set up | Php 28,000 Basic Pay

Nezda Technologies, Inc.; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

IQVIA is seeking a Pharmacy Support Call Center Representative to deliver payment assistance solutions such as co-pay cards or vouchers. You will be the primary contact for patients, pharmacies and medical professionals using an internal health program, handling activations, eligibility checks and benefit explanations.

The role requires 2–3 years of call center experience, preferably in healthcare, with on-site work in Taguig.

Qualifications

• 2-3 years of call center experience (voice/blended) required, healthcare preferred.
• High School Diploma or equivalent.
• Experience in medical claim processing is a plus.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and escalated issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Work in flexible, shifting schedules (24/7 support) and onsite in Taguig.

Skills

Call center experience

Healthcare experience

Education

High School Diploma

Job description

About the role

As a Pharmacy Support Call Center Representative, you will provide payment assistance solutions such as co-pay cards or vouchers. You will be the primary call center contact for patients, pharmacies and medical professionals utilizing an internal health program. You will be responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.

Key responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center

• Quickly assess the user's issue and provide first level support for problem resolution

• Document information specific to the resolution and escalated issues expeditiously to the appropriate area

• Recognize operational challenges and suggest recommendations to management, as necessary

• Work in flexible, shifting schedules (24/7 support) and onsite in Taguig

About you

• High School Diploma or equivalent

• 2-3 years call center experience (voice/blended support) required, preferably in healthcare accounts

• Experience in medical claim processing is a plus

About us

IQVIA is the only global provider of commercial solutions for biopharma, medical device and diagnostic companies. Our teams help customers get their therapies to the people who need them and demonstrate their product's value to payers, physicians, and patients. IQVIA has the world's largest Commercial Sales & Medical Solutions organization dedicated to the launch and marketing of pharmaceutical and medical products, with 10,000+ field professionals in more than 30 countries addressing physician and patient needs.