Pharmacy Software Support Specialist — Night Shift

Emapta; Mandaluyong; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive salary package

Night differential pay

Weekends off

HMO coverage with dependents

Office gyms access

Job summary

Emapta Philippines is seeking a Software Support Tech 1 for Emporos to resolve POS issues and guide users. You will work night shifts with EST coordination, onsite in Ortigas, and gain international exposure with structured development and career stability.

The role emphasizes strong communication, troubleshooting, and teamwork within a fast-paced customer-support environment. Competitive salary with benefits and training await.

Qualifications

• Associate degree in Computer Science or related field is required.
• At least 2 years of relevant experience is expected.
• Proficiency in Microsoft SQL Server is required.
• Strong communication, analytical, and problem-solving abilities are essential.

Responsibilities

• Respond promptly to support tickets and phone calls.
• Triage tickets related to basic functionality within Emporos software.
• Explain POS software and technical concepts clearly to users.
• Troubleshoot, test, and document potential software bugs for Tier II teams.
• Stay up to date on latest POS features and workflows.

Skills

Communication skills

Analytical thinking

Team collaboration

SQL databases

Networking knowledge

Windows 10 proficiency

Office software

Time management

Education

Associate degree in Computer Science or related field

Tools

Microsoft SQL Server

Job description

Emapta Philippines is seeking a Software Support Tech 1 for Emporos to resolve POS issues and guide users. You will work night shifts with EST coordination, onsite in Ortigas, and gain international exposure with structured development and career stability.

The role emphasizes strong communication, troubleshooting, and teamwork within a fast-paced customer-support environment. Competitive salary with benefits and training await.