Pharmacy Software Support Specialist I (Night Shift)

Emapta Global; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Night differential

HMO coverage

Upskilling via Emapta Academy

Gym access

Office discounts

20 annual leaves

Job summary

Emapta Philippines is hiring a Software Support Tech 1 for our Emporos platform. This onsite role in Ortigas offers night shift coverage to support pharmacy clients, with training over six weeks and opportunities for growth within a global team.

Ideal candidates have 2+ years of relevant experience, strong SQL Server and Windows skills, and a customer-focused mindset. Benefits include HMO, salary advances, and ongoing professional development.

Qualifications

• Associate degree preferred in CS or related field.
• At least 2 years of relevant experience.
• Proficiency in SQL Server and Office applications.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to support tickets and calls promptly.
• Triage tickets for Emporos software issues.
• Explain POS software concepts clearly to users.
• Document interactions in the ticketing system.
• Escalate issues to Tier II when needed.

Skills

SQL databases

Windows 10+

Networking basics

Customer service

Analytical thinking

Education

Associate degree in Computer Science or related field

Tools

Microsoft SQL Server

Microsoft Office

Microsoft Teams

Job description

Emapta Philippines is hiring a Software Support Tech 1 for our Emporos platform. This onsite role in Ortigas offers night shift coverage to support pharmacy clients, with training over six weeks and opportunities for growth within a global team.

Ideal candidates have 2+ years of relevant experience, strong SQL Server and Windows skills, and a customer-focused mindset. Benefits include HMO, salary advances, and ongoing professional development.