Software Support Tech 1 - Emporos

Emapta Global; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Night differential

HMO coverage

Upskilling via Emapta Academy

Gym access

Office discounts

20 annual leaves

Job summary

Emapta Philippines is hiring a Software Support Tech 1 for our Emporos platform. This onsite role in Ortigas offers night shift coverage to support pharmacy clients, with training over six weeks and opportunities for growth within a global team.

Ideal candidates have 2+ years of relevant experience, strong SQL Server and Windows skills, and a customer-focused mindset. Benefits include HMO, salary advances, and ongoing professional development.

Qualifications

• Associate degree preferred in CS or related field.
• At least 2 years of relevant experience.
• Proficiency in SQL Server and Office applications.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to support tickets and calls promptly.
• Triage tickets for Emporos software issues.
• Explain POS software concepts clearly to users.
• Document interactions in the ticketing system.
• Escalate issues to Tier II when needed.

Skills

SQL databases

Windows 10+

Networking basics

Customer service

Analytical thinking

Education

Associate degree in Computer Science or related field

Tools

Microsoft SQL Server

Microsoft Office

Microsoft Teams

Job description

Power the Pharmacy Software Behind Better Patient Care

Our client is an established pharmacy technology provider helping community, long-term care, outpatient, specialty, and enterprise pharmacies improve operations and patient care. Its integrated software, payment, billing, transaction-processing, and engagement solutions support more than 12,000 pharmacies serving over 10 million patients each month. Built through decades of innovation and a portfolio of trusted pharmacy technology brands, the company enables pharmacies to simplify workflows, strengthen financial sustainability, expand medication access, and deliver better health outcomes across diverse communities they serve.

Job Description

Help pharmacies deliver better care through dependable technology and responsive support. The Software Support Tech 1 - Emporos resolves point-of-sale issues, guides users, identifies software defects, and protects smooth daily operations for pharmacy teams. Through Emapta, you'll gain international exposure, structured development, long-term career stability, and a top 1% employee experience where exceptional talent builds meaningful expertise and impact across global markets.

Job Overview

• Employment Type: Full Time
• Shift: Night Shift, 8:00 AM-5:00 PM EST (Training for 6 weeks); weekend and on-call availability as needed
• Work Setup: Onsite, Ortigas
• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Mentorship and exposure to global leaders and teams
• Diverse and supportive work environment

The Qualifications We Seek

Education and Training

• Associate degree in Computer Science or a related field preferred
• At least 2 years of relevant experience
• Proficiency in Microsoft SQL Server

Preferred Work Experience and Skills

• Excellent oral and written communication, interpersonal, and active listening skills, with the ability to write clear, concise, and factual notes on customer interactions
• Strong analytical and creative problem-solving skills to resolve customer issues quickly and use prior case history when determining next steps
• Ability to work collaboratively within a team and independently prioritize and complete tasks with minimal supervision
• Self-motivation to expand knowledge of the company's products, services, and the pharmaceutical industry
• High level of professionalism and strong interpersonal skills
• Working knowledge of Microsoft Office applications
• Expert telephone communication skills, including a professional and confident speaking tone
• Expert time management and multitasking skills
• Advanced troubleshooting and problem-solving knowledge
• Advanced knowledge of Windows 10 or later
• Proficient understanding of SQL databases and SQL queries
• Proficient understanding of computer networking
• Previous call center experience
• Customer service experience in retail, hospitality, or a similar field preferred

Discretionary Judgment

• Ability to exercise independent judgment and discretion based on relevant experience
• Sound judgment and strong ethical work values

Physical Demands and Working Conditions

• Ability to work effectively under moderate to high levels of job-related stress
• Ability to perform physical activities such as sitting, standing, reaching, kneeling, and bending
• Flexibility to work weekends and provide on-call support based on business needs

Equipment and Internet Requirements

• Ability to use Microsoft Teams, computers, printers, and other routine office equipment daily

Your Daily Tasks

Technical Support

• Respond promptly to incoming support tickets and phone calls
• Triage support tickets related to basic functionality and features within the Emporos software
• Provide clear and concise explanations of the point-of-sale software and technical concepts to users with varying levels of expertise
• Use consistent troubleshooting techniques to identify the source of customer issues quickly and efficiently and provide prompt, appropriate solutions
• Troubleshoot, test, and document potential software bugs for Tier II subject matter experts

Product Knowledge

• Stay up to date on the latest features and functionality of the point-of-sale software
• Continuously expand knowledge of point-of-sale workflows and best practices

Teamwork

• Collaborate effectively with team members to provide comprehensive support

Customer Service

• Exceed customer service expectations by remaining patient, empathetic, and professional
• Build strong relationships with pharmacy customers
• Escalate issues appropriately to other support or technical staff to resolve customer needs
• Document and maintain detailed records of all customer interactions in the internal ticketing system

Join the Top 1% Talent. A Better Career. A Better Life.

Welcome to Emapta Philippines, home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities-it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.