Pharmacy Tech Support Lead - Global Growth & Coaching

Emapta Global; Mandaluyong; On-site; PHP 558,000 - 893,000; Full time

Benefits offered by this job

HMO coverage with free dependent upon

Office in Ortigas

Salary advance program

Upskilling through Emapta Academy

Gym access 24/7

Lifestyle perks

Referral incentives

Generous leave policy

Mentorship & global exposure

Diverse & supportive environment

Job summary

Emapta Philippines is seeking a Customer Support Supervisor to lead a team delivering enterprise healthcare pharmacy technology support. This role focuses on coaching, process improvements, and escalations, with exposure to international leadership.

Work onsite in Ortigas, night shift aligned to CST, with competitive salary, HMO with dependents, extensive upskilling through Emapta Academy, gym access, lifestyle perks, and generous leave; join a diverse, global-focused team.

Qualifications

• 3 to 5 years of relevant experience in customer support or technical support, including experience as a Support Technician.
• At least 1 year of experience in a Supervisor or Team Lead role, preferred.
• High school diploma or equivalent, required.
• Associate or bachelor's degree, preferred.

Responsibilities

• Supervise the daily operations of the customer support team.
• Oversee training and process adherence across the support technician team.
• Develop team members to meet or exceed KPIs.
• Train team members on tools and methodologies to ensure service delivery meets quality standards.
• Coach team members to strengthen soft skills, technical capabilities, and business domain knowledge.
• Evaluate individual and team performance at weekly and monthly intervals and provide coaching for continuous growth.
• Execute established coaching, mentoring, and performance improvement plans.
• Alert Support Managers or Directors to potential needs for corrective or disciplinary action plans.

Skills

Strong communication

Empathy

Problem-solving

Time management

Presentation

Education

High school diploma or equivalent

Associate or bachelor's degree

Job description

Emapta Philippines is seeking a Customer Support Supervisor to lead a team delivering enterprise healthcare pharmacy technology support. This role focuses on coaching, process improvements, and escalations, with exposure to international leadership.

Work onsite in Ortigas, night shift aligned to CST, with competitive salary, HMO with dependents, extensive upskilling through Emapta Academy, gym access, lifestyle perks, and generous leave; join a diverse, global-focused team.