Pharmacy Manager | Davao City

Watsons Personal Care Stores (Philippines), Inc.; Davao City; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Opportunities for career progression

Paid vacation and sick leaves

Internal CPD programs with CPE credits

Annual Bonus

Gratuity Pay And Retirement Plan

Health Insurance

Sales Incentives

Service Loyalty Award

Job summary

Watsons Personal Care Stores (Philippines), Inc. seeks a Pharmacy Manager to plan, organize and lead the pharmacy team to deliver high levels of customer service in both Online and Offline channels.

The role champions health category initiatives, brand building and pharmacy workforce programs to sustain sales and profitability. You will oversee store operations, ensure Good Pharmacy Practice, ROS compliance, and effective digital services, while maintaining strong regulatory liaison and cost

Qualifications

• Bachelor's degree in Pharmacy and valid pharmacist license.
• Minimum 5 years in pharmacy/retail leadership.
• Experience in healthcare retail preferred.
• Strong sales and customer service focus.
• Ability to manage budgets and inventory.

Responsibilities

• Drive, monitor and review sales performance and propose action plans to hit budget and profitability targets.
• Ensure Brand of Service Standards and regulatory compliance; act as pharmacist-in-charge for regulatory matters.
• Perform functions for all digitally enabled services.
• Manage ROS compliance (inventory & till) to keep shrinkage low.
• Monitor controllable expenses and suggest cost-saving measures.
• Adhere to health protocols and implement crisis plans for safety.
• Build network with lessors and local partners for workforce support.
• Sustain team engagement through coaching and disciplinary actions when needed.

Skills

Sales management

Customer service

Retail operations

Pharmacy regulation

Team coaching

Education

Pharmacy degree

Professional license

Job description

About the role

Our Pharmacy Manager is responsible for planning, organizing & leading the pharmacy team/s to achieve highest level of Online & Offline (O+O) customer service, retail sales productivity, retail process and good pharmacy practice to deliver sustainable sales, higher profitability targets and compliant pharmacy operations. He/She also is responsible in championing the implementation and evaluation of all health categories/brand building initiatives and pharmacy workforce programs.

Key responsibilities

• Driving, monitoring and reviewing sales performance and recommending action plans to deliver sales budget and store profitability




• Ensuring consistency in execution of Brand of Service Standards when dealing with customers (internal or external) and compliance in all regulatory requirements and act as pharmacist-in-charge/point of contact for regulatory matters




• Performing necessary functions for all digitally enabled services




• Managing ROS compliance (inventory & till) to work on shrinkage below tolerance level




• Monitoring of store's controllable expenses and recommends cost efficiency measures to increase productivity & profitability




• Adhering to health protocols and implementing crisis management plans to mitigate risks to provide employees and customers safe and clean store environment




• Building network as liaison to lessors and local partners in the professional association and pharmacy schools for better communication and coordination needed to support the business and future workforce requirements




• Sustaining team engagement and performance thru coaching, counseling, motivating and disciplining employees

About you

• Bachelor's/College Degree, Professional License (Passed Board/Bar/Professional License Exam), Pharmacy/Pharmacology or equivalent




• At least 5 year(s) of working experience in the related field




• Preferably Assistant Manager / Managers specializing in Healthcare - Pharmacy, Sales - Retail/General or equivalent




• Licensed Pharmacist




• Sales management, sales delivery, customer service delivery, retail process management, resource and cost management, Good Pharmacy Practice




• Ability to demonstrate analytical skills, monitor and evaluate implementation of online and offline initiatives, propose solutions and track progress to improve sales & profitability




• Ability to manage and monitor brand of service, handle and resolve online & offline customer feedback with sense of urgency and knows how to escal




• Ability to practice ethical and legal standards of the profession




• Ability to analyze store profitability and implement cost optimization measures to maximize productivity




• Willing to be assigned anywhere within Davao City

Benefits

• Opportunities for career progression




• Paid vacation and sick leaves




• Internal Continuing Professional Development (CPD) programs with Continuing Professional Education (CPE) credit units/specialization for Licensed Pharmacists




• Annual Bonus




• Gratuity Pay And Retirement Plan




• Health Insurance




• Sales Incentives




• Service Loyalty Award

About us

Investors in People (IIP) accredited company. Asia's number 1 pharmacy retail brand. Best Companies to work for by HR Asia.