Pharmacovigilance Team Lead – QA, Coaching & Night Shift

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. in Taguig is seeking a seasoned Pharmacovigilance supervisor to lead a team of Case Processing Associates.

You will monitor quality, ensure timely case closures, and coach staff. The role requires 3-5 years in pharmacovigilance and 2+ years in QA, with English fluency and willingness to work onsite night shifts.

Join Cognizant to contribute to global accounts and drive continuous process improvements within a supportive, growth-focused environment.

Qualifications

• Graduate/Post Graduate/ Doctorate in Life sciences or Pharmacy
• Medical sciences or equivalent degree preferred
• 3-5 years in Pharmacovigilance with at least 2 years in Quality Assurance
• Strong knowledge of audits, CAPA, deviations, compliance and risk management

Responsibilities

• Supervise day-to-day operations of a team; allocate case inventory and manage workflow distribution.
• Monitor productivity, quality, and SLA metrics; conduct audits and provide coaching.
• Handle escalations for complex cases; support un-blinding and case lock/closure decisions.
• Support onboarding and training of new associates; conduct calibration sessions on standards.
• Report team performance metrics to Team Manager and drive process improvements.

Skills

English fluency

Education

Life sciences or Pharmacy

Medical sciences or equivalent degree

Job description

Cognizant Technology Solutions Philippines Inc. in Taguig is seeking a seasoned Pharmacovigilance supervisor to lead a team of Case Processing Associates.

You will monitor quality, ensure timely case closures, and coach staff. The role requires 3-5 years in pharmacovigilance and 2+ years in QA, with English fluency and willingness to work onsite night shifts.

Join Cognizant to contribute to global accounts and drive continuous process improvements within a supportive, growth-focused environment.