Pharmacovigilance Team Lead — QA & Process Excellence

Cognizant; Taguig; On-site; PHP 520,000 - 760,000; Full time

Job summary

Cognizant is recruiting a Pharmacovigilance QA Supervisor to oversee day-to-day operations for Case Processing and QA teams in Taguig. The role requires ensuring quality, timely deliveries, and escalation handling for complex cases on a night shift.

The ideal candidate has 3–5 years in Pharmacovigilance with at least 2 years in Quality Assurance, plus strong knowledge of audits, CAPA, deviations, and risk management. Onsite work is required in Taguig, Philippines.

Qualifications

• 3–5 years of experience in Pharmacovigilance
• Minimum 2 years in Quality Assurance activities
• Strong knowledge of audits, CAPA, deviations, compliance, and risk management

Responsibilities

• Supervise day-to-day operations of Case Processing and QA teams; allocate case inventory and manage workflow distribution.
• Monitor individual and team productivity, quality, and TAT/SLA metrics; conduct periodic case audits and provide coaching/feedback.
• Handle escalations for complex or ambiguous cases; support un-blinding and case lock/closure decisions where required.
• Support onboarding and training of new associates; conduct calibration sessions to align on coding/narrative standards.
• Report team performance metrics to Team Manager; identify and drive process improvement opportunities.

Skills

Fluency in English

Quality Assurance

Audits & CAPA

Education

Medical sciences or equivalent degree

Job description

Cognizant is recruiting a Pharmacovigilance QA Supervisor to oversee day-to-day operations for Case Processing and QA teams in Taguig. The role requires ensuring quality, timely deliveries, and escalation handling for complex cases on a night shift.

The ideal candidate has 3–5 years in Pharmacovigilance with at least 2 years in Quality Assurance, plus strong knowledge of audits, CAPA, deviations, and risk management. Onsite work is required in Taguig, Philippines.