Pharmacovigilance Team Lead - Drive Quality & Operations

Hammerjack Pty Ltd; Taguig; On-site; PHP 700,000 - 900,000; Full time

Job summary

Cognizant in Taguig is seeking a Pharmacovigilance QA Specialist to oversee a team of case processing associates and ensure QA standards. You will monitor productivity, audits, and coaching, while handling escalations and supporting onboarding and calibration sessions.

The ideal candidate has 3–5 years in Pharmacovigilance with 2+ years in QA, strong English, and willingness to work onsite with night shifts in Taguig.

Qualifications

• Graduate or postgraduate degree in Life sciences, Pharmacy, or equivalent.
• Medical sciences or equivalent degree preferred.
• 3–5 years in Pharmacovigilance; at least 2 years in Quality Assurance; audits, CAPA, deviations, compliance, risk management knowledge.
• Fluency in English.
• Onsite work and night shift in Taguig.

Responsibilities

• Supervise day-to-day operations of a team of Case Processing Associates/QR Associates; allocate case inventory and manage workflow distribution.
• Monitor individual and team productivity, quality, and TAT/SLA metrics; conduct periodic case audits and provide coaching/feedback.
• Handle escalations for complex or ambiguous cases; support un-blinding and case lock/closure decisions where required.
• Support onboarding and training of new associates; conduct calibration sessions to align on coding/narrative standards.
• Report team performance metrics to Team Manager; identify and drive process improvement opportunities.

Education

Graduate/Post Graduate/ Doctorate degree in Life sciences/ Pharmacy/

Medical sciences or equivalent degree preferred

Fluency in English

Job description

Cognizant in Taguig is seeking a Pharmacovigilance QA Specialist to oversee a team of case processing associates and ensure QA standards. You will monitor productivity, audits, and coaching, while handling escalations and supporting onboarding and calibration sessions.

The ideal candidate has 3–5 years in Pharmacovigilance with 2+ years in QA, strong English, and willingness to work onsite with night shifts in Taguig.