Personal Shopper Supervisor | San Mateo

SM Store; San Mateo; On-site; PHP 201,000 - 290,000; Full time

Job summary

SM Store in the Philippines is seeking a customer-focused team member to fulfill transactions and provide top-tier service. The role emphasizes building lasting customer relationships, promoting relevant products, and maintaining quality standards in every interaction.

Responsibilities include offering promotions aligned with customer needs, following store procedures to ensure a smooth experience, and ensuring paid items are dispatched promptly.

Qualifications

• Bachelor's degree preferably business course
• 2–3 years of experience in selling or customer support roles

Responsibilities

• Build and sustain strong relationship with customer
• Offer new products or promotions relevant to customer's needs
• Follow operational standards to maintain quality service and customer experience
• Endorse properly paid item to dispatch

Skills

Relationship building

Customer service

Upselling

Communication

Education

Bachelor's degree (business preferred)

Job description

Job Function

Responsible in fulfilling customer transaction according to SM's Personal Shopper standards.

Responsibilities

• Build and sustain strong relationship with customer
• Offer new products or promotions that are relevant to customer's need or preference
• Follow operational standards to maintain quality service and excellent customer experience
• Endorse properly paid item to dispatch

Qualifications

• Graduate of Bachelor's Degree preferably business course
• At least 2 to 3 years of working experience in a selling role or customer support role