Personal Injury Intake Specialist — Remote (Night Shift)

ADEC Innovations; Tocmo; Hybrid; PHP 300,000 - 460,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Free On-site parking

Opportunities for promotion

Paid training

Company events

Job summary

ADEC Innovations is seeking an empathetic Intake Specialist to join our team. You will act as the primary contact for personal injury leads, screen eligibility, capture case details, and route viable claims to legal teams.

The role starts with onsite training in Baguio City, then transitions to remote work with flexible hours. Ideal candidates have 2–3+ years in inbound call centers or legal/medical intake, excellent English, and high emotional intelligence to handle sensitive situations with

Qualifications

• 2–3+ years in inbound call center operations, legal intake, medical intake, or customer service.
• Experience in personal injury or the legal industry is a strong plus.
• Excellent English communication (verbal and written).

Responsibilities

• Inbound Lead Screening: Conduct empathetic inbound call-backs to determine case viability.
• Data Capture & Intake: Log caller details and accident narratives in CRM/intake system.
• Lead Qualification & Escalation: Route viable cases to attorneys or case managers and escalate complex cases.
• Follow-ups & Conversion: Maintain fast turnaround to follow up on missed connections and warm leads.

Skills

Inbound calls

Legal intake

CRM software

Empathy

Tools

CRM software

Job description

ADEC Innovations is seeking an empathetic Intake Specialist to join our team. You will act as the primary contact for personal injury leads, screen eligibility, capture case details, and route viable claims to legal teams.

The role starts with onsite training in Baguio City, then transitions to remote work with flexible hours. Ideal candidates have 2–3+ years in inbound call centers or legal/medical intake, excellent English, and high emotional intelligence to handle sensitive situations with