People Success Specialist – Staff Relations & HR

Boomering; Angeles; Hybrid; PHP 446,000 - 558,000; Full time

Benefits offered by this job

Competitive salary package

Hybrid work setup

Company-provided equipment and backup

HMO on first day

Vacation and sick leaves

Annual performance reviews

Employee referral incentives

Loans facilities

Social clubs and workshops

Statutory benefits

Job summary

Boomering is seeking a Staff Relations Specialist/Manager to improve team performance and employee experience for offshore teams. You will bridge client expectations with staff well-being, ensuring engagement, support, and KPI delivery.

Responsibilities include coaching, retention initiatives, operational oversight, and stakeholder alignment to sustain high morale and exceptional service levels.

Qualifications

• 3+ years in human resources, staff relations, labor relations, or people management roles.
• Proven experience in performance management, coaching, and KPIs.
• Strong background in employee engagement and retention strategies.
• Experience in BPO or offshore staffing and client-facing environments.
• Excellent problem-solving, conflict resolution, and stakeholder management skills.

Responsibilities

• Drive team performance and employee experience across offshore teams.
• Monitor KPIs, coach individuals, and address skill gaps with training.
• Design engagement initiatives and retention plans to reduce attrition.
• Ensure attendance, shift adherence, and operational standards.
• Act as a liaison between staff, clients, and Relationship Partners.

Skills

Performance management

Coaching

KPIs

Employee engagement

Retention strategies

Stakeholder management

Communication

Conflict resolution

Job description

Boomering is seeking a Staff Relations Specialist/Manager to improve team performance and employee experience for offshore teams. You will bridge client expectations with staff well-being, ensuring engagement, support, and KPI delivery.

Responsibilities include coaching, retention initiatives, operational oversight, and stakeholder alignment to sustain high morale and exceptional service levels.