People Shared Services Associate

HelloConnect, Inc.; Taguig; On-site; PHP 420,000 - 640,000; Full time

Job summary

HelloConnect, Inc. is seeking a People Shared Services Associate to manage employee data, contract administration, benefits data, and archiving in Workday, ensuring accurate master data across the lifecycle.

You will support regional HR teams, handle data requests via ticketing systems, and contribute to process improvements while upholding privacy and compliance.

Qualifications

• Bachelor's degree in HR/psychology or related field
• At least two years of experience in HR data management
• Experience with ERP systems and reporting
• Familiarity with HR ticketing systems (ServiceNow, Jira, Workday)

Responsibilities

• Process HR data entries and maintain master data accurately
• Handle onboarding, contracts, transfers, and terminations in HRIS/Workday
• Manage documentation and archiving of personnel files
• Coordinate with regional HR teams to align data
• Support data requests via ticketing systems and ensure data privacy

Skills

HR data management

HR systems & reporting

Data privacy compliance

Stakeholder communication

Education

Bachelor's degree in Human Resources or related field

Tools

Workday

ServiceNow

Jira

ERP systems

Job description

About the role

As a People Shared Services Associate at HelloConnect, you will take on a key responsibility in employee data management such as contract administration, certificate generation, benefit data administration, and archiving personnel documents in Workday, while maintaining high-quality HR master and movement data, contributing to ongoing efforts to drive business success and enhance customer satisfaction.

Key responsibilities

HR Data Entry & Maintenance

• Process employee lifecycle transactions in the HRIS including onboarding new hire contract, new joiner registration, transfers, promotions, movements, contract changes, and terminations

• Facilitate time and tracking administration, benefits and compensation and benefits administration such as letter changes, leave administration, salary changes

• Maintain and update employee master data records with accuracy and confidentiality, including personal information, organizational data, compensation, and employment details

• Manage personnel documentation, including courses, performance records, employment certificate, reference letters and other relevant employment documentation

• Maintain accurate competence files and support the maintenance of the electronic filing system structure

• Ensure timely processing of data change requests submitted via HR ticketing systems (e.g., ServiceNow, Jira, or equivalent)

• Coordinate with regional HR teams to obtain missing or incomplete data

• Archive all personnel-related files securely within the organization's HR database

• Maintain data integrity and facilitate the proper flow of information to relevant stakeholders during day-to-day operations.

• Carry out additional related responsibilities and ad-hoc duties as requested

Stakeholder Collaboration & Service Delivery

• Serve as a point of contact for HR data-related queries from regional HR teams, managers, and employees via the shared services helpdesk/Workday helpcase.

• Collaborate with other regional teams to ensure data alignment across functions.

• Contribute to continuous improvement initiatives aimed at streamlining data management processes and reducing manual effort by Driving continuous alignment and refinement of HR practices and workflows throughout the organization.

• Support knowledge documentation, SOPs, and job aids related to HR data management processes.

Compliance & Confidentiality

• Ensure all HR data handling practices comply with applicable data privacy laws and regulations (e.g., GDPR, PDPA, or country-specific requirements).

• Handle sensitive employee information with the highest level of discretion and professionalism.

• Support internal and external HR audits by providing accurate data extracts and documentation.

• Follow data retention and disposal policies in line with organizational and regulatory requirements.

About you

• Bachelor's degree in Human Resources, Psychology and/or related field

• At least two (2) years solid and comprehensive experience in the same capacity

• Experience and knowledge of HR processes, systems and tools across the employee lifecycle stages

• Proven skills in managing, understanding, execution of ERP systems and tools, database functionality and reporting

• Proficient in employee data process management

• Familiarity with HR ticketing/case management systems (e.g., ServiceNow, Jira, Workday)

Benefits

• Competitive Compensation: Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication

• Wellness & Perks: Mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind

• Growth Opportunities: Annual learning & development budget, plus access to the 360 Learning platform

• Dynamic Environment: Collaborate with a diverse community spanning across multiple continents and cultures

• Work-Life Balance: Supportive environment that prioritizes your well-being and personal time

About us

HelloConnect is a rapidly growing global Business Process Outsourcing company. Our culture is built on collaboration, continuous learning, and a commitment to excellence. We embrace innovation and leverage advanced technology to create exceptional experiences, valuing diverse perspectives and experiences.