HR Specialist (Recruitment & Onboarding)

Merck Group; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Merck Group in the Philippines seeks an HR Administrator to join our global HR team. The role reports to the Team Lead, R/O Services APAC, UK-IE, MEA and North America, overseeing Tier 1 HR functions such as case management and customer inquiry handling, data management, personnel administration, organization management, and vendor management.

You will provide administrative and operational support on defined HR functionalities anchored on KPIs and SLAs, collaborate with country and regional

Qualifications

• 3+ years of HR experience with HRIS and case management exposure.
• Proficient in MS Office and HR systems such as SAP/Workday/PeopleSoft.
• Ability to handle sensitive data with confidentiality and accuracy.

Responsibilities

• Provide administrative and operational support on defined HR functionalities anchored on KPIs and SLAs.
• Collaborate with country and regional stakeholders in the execution of HR services.
• Maintain and administer employee information in HR systems like Employee Central and SAP.
• Assist with payroll onboarding documentation and vendor management tasks.
• Ensure timely, professional handling of customer inquiries and cases.

Skills

HRIS proficiency

MS Office

Case management systems

Data handling

Adaptability

Tools

Employee Central

SAP

PeopleSoft

Workday

SuccessFactors

Taleo

BMC Remedy

Service Now

Neocase

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

This role will report to the Team Lead, R/O Services APAC, UK-IE, MEA and North America overseeing Tier 1 HR functions such as case management and customer inquiry handling, data management, personnel administration, organization management, and vendor management.

Your Role

• Provide administrative and operational support on defined HR functionalities anchored on KPIs and SLAs focused on quality, timeliness, and responsiveness.
• Collaborate with the country and regional stakeholders in the execution of HR services.
• Work with the local HR Operations team based in different countries in North America in the sustained and smooth delivery of Recruitment and Onboarding activities
• Work with HR Business Partners, Centers of Excellence stakeholders for Talent Development and Talent Acquisition to realize country-specific people priorities and align on program implementation as needed.
• Proactively and accurately gather payroll and personnel-related information; create offer letters, and onboarding-related documentation
• Maintain and administer employee information on HR systems, such as Employee Central and SAP
• Actively partner and work with the Manager to achieve the agreed-upon performance and developmental objectives.
• Gain guidance on opportunities for continuous improvement and work on constructive feedback.
• Ensure that customer expectation are addressed professionally, effectively, and efficiently.
• Demonstrate flexibility and adaptability to work schedule requirements and operation hours in order to fulfill real-time business requirements
• Understanding and compliance with confidentiality requirements to perform HR activities due to the sensitive nature of the work, such as personnel data and sensitive information.
• Mainly accountable in the administration of quality-oriented HR data through tools and systems usage in relation to requests from the business sectors and MGF HR organization.
• Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.
• Seeks opportunities for continual improvement and drive for efficiencies.

Who You Are

• More than 3+ years of experience in the same field
• Understanding and experience in the use of HR systems and tools (i.e. Employee Central, MyLearning, SAP P40, PeopleSoft, Workday, Success Factors, Taleo, etc.).
• Understanding and experience in the use of Case Management systems and tools (i.e. BMC Remedy, Service Now, Neocase, etc.).
• Adequate experience in using MS Office applications.
• Able to adapt to a fast-paced environment.
• Perform timely, accurately, and effectively to deliver with a constant and demanding workload.
• Create a good level of HR knowledge (Company policy and procedures, knowledge base articles, etc.) as required for the role.
• Able to decide effectively in managing and resolving requests/issues (cases) raised by employees, managers and local HR in a quick and effective way and when to escalation to senior advisors/Regional Head.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!