People Services Specialist

MicroSourcing; Pasig; On-site; PHP 401,760 - 535,680; Full time

Benefits offered by this job

Healthcare from day one

Bonuses

Paid time off

Group life insurance

Flexible work arrangement

Learning opportunities

Job summary

MicroSourcing is seeking a People Services Specialist to handle HR operations, onboarding, records management, and offboarding with a focus on Philippines labor law compliance. You will support employee inquiries, maintain accurate records, and assist in discipline and grievance processes within a hybrid Ortigas, Pasig setup.

You will report to the Head of Shared Services and collaborate with Talent Acquisition and HR Business Partners to ensure a seamless employee experience.

Qualifications

• 1+ years of experience in HR administration or HR operations.
• Basic understanding of HR principles and practices.
• Familiarity with Philippine labor laws is an advantage.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication and interpersonal skills.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Experience with HRIS systems is a plus.

Responsibilities

• Execute onboarding, records management, offboarding, and basic policy questions as the primary point of contact.
• Maintain accurate, confidential employee records compliant with local laws and company requirements.
• Coordinate and execute offboarding steps, including exit interviews and final pay requirements.
• Support in discipline and grievance processes: document preparation, meetings, and record-keeping.
• Provide timely employee support via email, phone, or in person and escalate complex issues as needed.
• Follow SOPs, seek process improvements, and utilize HRIS for data management.

Skills

HR administration

HR operations

Onboarding

Records management

Discretion & integrity

Communication skills

Attention to detail

Tools

HRIS systems (Workday/SAP SuccessFactors)

MS Office

Job description

People Services Specialist

Location: Ortigas, Pasig

Work setup & shift: Hybrid | Shifting

Why join MicroSourcing?

• Competitive Rewards: above-market compensation, healthcare coverage starting day one, dependents, paid time off with cash conversion, group life insurance, and performance bonuses.
• Collaborative Spirit: contribute to a positive and engaging work environment through company-sponsored events and activities.
• Work‑Life Harmony: enjoy flexible work arrangements that suit your needs.
• Career Growth: access continuous learning opportunities and advancement within the company.
• Inclusive Teamwork: celebrate diversity and foster an inclusive culture.

Your role

As a People Services Specialist, you will execute key HR operational services, including employee onboarding, records management, offboarding, and providing administrative support in employee discipline and grievance processes. You will report to the Head of Shared Services or a People Services Manager/Officer and ensure consistent, high‑quality service delivery, adherence to company policies and local legal requirements, and contribute to a positive employee experience.

Employee Onboarding

• Manage and execute the end‑to‑end onboarding process, preparing new hire documentation, coordinating pre‑boarding requirements, conducting onboarding sessions, and ensuring system updates.
• Ensure a smooth and positive onboarding experience for new hires.

Employee Records Management

• Maintain accurate, confidential, and compliant employee records (both physical and digital) in accordance with local labor laws and company requirements.
• Process employee data changes and updates accurately and efficiently in the HRIS system.
• Ensure the integrity and security of all employee information.

Employee Offboarding

• Execute the offboarding process, preparing separation documents, coordinating exit interviews, processing final pay requirements, and ensuring system updates.
• Ensure a smooth and compliant offboarding experience for departing employees.

Employee Discipline And Grievance Support

• Provide administrative support in the discipline process by preparing documentation, scheduling meetings, and maintaining accurate records.
• Assist in the initial stages of grievance handling by receiving complaints, gathering relevant information, and routing them appropriately.
• Draft notices, memoranda, and/or minutes of discussion.

Service Delivery And Employee Support

• Serve as the primary point of contact for employee inquiries related to onboarding, records, offboarding, and basic policy questions.
• Provide timely and accurate responses to employee requests and concerns via email, phone, or in person.
• Escalate complex issues to the People Services Manager/Supervisor or other relevant People team members.

Process Adherence And Improvement

• Follow established Standard Operating Procedures (SOPs) for all People Services tasks.
• Identify opportunities to streamline routine processes and provide feedback for potential improvements.
• Utilize HRIS systems effectively for data management and process execution.

Compliance And Accuracy

• Ensure all People Services activities are conducted in compliance with local labor laws and company policies in the Philippines.
• Maintain a high level of accuracy in all data entry and documentation.
• Participate in audits and data checks as required.

Collaboration

• Work closely with other members of the People team (Talent Acquisition, HR Business Partners) to ensure a seamless employee experience.
• Collaborate with other departments as needed for efficient process execution.

Qualifications

• 1+ years of experience in HR administration, HR operations, or a similar administrative role; fresh graduates with strong academic performance and a keen interest in HR operations may also be considered.
• Basic understanding of HR principles and practices.
• Familiarity with Philippine labor laws and regulations is an advantage.
• Excellent organizational skills, attention to detail, and a strong focus on accuracy.
• Strong written and verbal communication and interpersonal skills, with the ability to interact professionally with employees.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint).
• Experience working with HRIS systems (e.g., Workday, SAP SuccessFactors, local HRIS systems) is a plus.
• Ability to handle confidential information with discretion and integrity.
• Strong work ethic and a commitment to providing excellent service.

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company’s strength lies in our people’s diversity and talent. We celebrate individuality and foster an inclusive culture that embraces all backgrounds. Equality is not merely a slogan – it’s our commitment. Join us in celebrating your authentic self and thrive with us.

For more information, visit https://www.microsourcing.com/