People & Partnerships Operations Lead

MicroSourcing; Philippines; On-site; PHP 360,000 - 480,000; Full time

Job summary

MicroSourcing in Pasay City (MOA) seeks an Operations Specialist for onsite shift work. The role focuses on client experience through administrative support, data maintenance, and reporting to aid management decisions.

You will perform data encoding, transcription, content writing, and web moderation while ensuring attendance tracking and timely communication with departments and staff.

Qualifications

• Administrative tasks across client accounts in a shared services setup.
• Data entry, compiling reports and maintaining records to support management decisions.
• Coordinate with departments and staff to meet client and staff requirements.

Responsibilities

• Collect and update employee data for supervisors’ daily operations.
• Execute short-term projects including data encoding, content writing, transcription and web moderation.
• Provide backup coverage for active accounts as needed.
• Support operations managers and liaise with departments to resolve concerns.
• Create day-to-day operations reports (action items, MOUs, agreements).
• Track attendance and generate related notifications and updates for clients.
• Maintain attendance analytics, utilization and occupancy reports for planning.
• Offer first-line support to clients and staff when supervisors are unavailable.
• Manage and update project records and client guidelines.
• Disseminate policy updates and company events to employees.
• Conduct Operations Orientation and participate in engagement activities.
• Develop process improvements for operations and service delivery.

Skills

Data encoding

Content writing

Transcription

Web moderation

Attendance tracking

Reporting

Liaison

Project support

Policy updates

Employee engagement

Financial records

Job description

MicroSourcing in Pasay City (MOA) seeks an Operations Specialist for onsite shift work. The role focuses on client experience through administrative support, data maintenance, and reporting to aid management decisions.

You will perform data encoding, transcription, content writing, and web moderation while ensuring attendance tracking and timely communication with departments and staff.