People Operations & HiBob Lead

EmpowerU Inc; Metro Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

EmpowerU, Inc. is seeking a hands-on People Operations & HiBob Lead to join our Philippines shared-services operation supporting an international group.

This role owns HiBob administration, onboarding and offboarding, recruitment administration, performance reviews, people documentation and management reporting across our global organisation. The ideal candidate has at least five years of HR / People Operations experience and strong hands-on HiBob skills, is highly process‑oriented and

Qualifications

• At least five years of HR / People Operations experience.
• Strong hands-on experience with HiBob.
• Highly process-oriented and detail-focused.

Responsibilities

• Own HiBob administration and HRIS management.
• Oversee onboarding and offboarding processes.
• Coordinate recruitment administration and documentation.
• Manage performance reviews and reporting.
• Maintain accurate people data and organisational structures.

Skills

People Operations

HiBob administration

HR data integrity

Process improvement

Cross-functional collaboration

Tools

HiBob

HRIS

Job description

Founded in November 2019, EmpowerU, Inc. has rapidly evolved from its origins within a leading global brand's tele-service support group to become a standalone entity renowned for its exceptional service delivery. Our organization is driven by a culture that emphasizes resilience, excellence, and a strong sense of community. We prioritize the well-being and professional development of our team members, treating each one as a valued internal client. This approach ensures excellence in service delivery and fosters meaningful relationships with all stakeholders.

Core Values:

EmpowerU, Inc. is anchored in four fundamental values, known as the 4Cs: Care, Communication, Camaraderie, and Commitment. These principles guide our interactions with clients and among team members, ensuring a cohesive and supportive work environment.

Care: Our dedication to exceeding client and stakeholder expectations is paramount.

Communication: We maintain transparent and continuous communication to provide exceptional support.

Camaraderie: We foster a culture of inclusivity and unity, making our workplace feel like a second home.

Commitment: Our unwavering pursuit of excellence defines our approach to every task.

Role Overview

About the Role

We are seeking an experienced and highly organised People Operations & HiBob Lead to join our Philippines shared-services operation supporting an international group.

This is a hands‑on role with primary ownership of HiBob, the Group's HR information system. You will be responsible for ensuring that HiBob accurately reflects the organisation, including employee records, organisational hierarchy, reporting lines and other people data.

You will also lead key People Operations processes covering onboarding and offboarding, recruitment administration, performance reviews, people documentation and management reporting.

The successful candidate will have at least five years of relevant HR / People Operations experience and strong hands‑on experience with HiBob. You should be highly process‑oriented, detail‑focused and comfortable working across an international organisation.

This role is ideal for someone who enjoys creating structure, improving HR processes, maintaining data integrity and making People Operations run efficiently through good systems and processes.

Key Responsibilities

HiBob & HRIS Management

• Take primary ownership of HiBob administration and ongoing HRIS management.

• Maintain accurate organisational hierarchy, reporting lines, job titles and employee records within HiBob.

• Ensure HiBob accurately reflects the Company's approved organisational structure.

• Maintain the integrity, accuracy and completeness of employee data.

• Regularly audit HiBob against the approved organisation chart and identify discrepancies.

• Maintain appropriate HRIS permissions, workflows and employee information.

• Ensure changes to employee status, reporting lines, roles and organisational structure are accurately reflected in HiBob.

• Produce accurate people reports and management information from HiBob.

• Identify opportunities to improve the use, configuration and effectiveness of HiBob across the organisation.

• Ensure HiBob remains a reliable and accurate source of employee and organisational information.

Onboarding & Offboarding

• Own and continuously improve standard employee onboarding processes, using HiBob and other relevant systems.

• Coordinate onboarding activities across People Operations, hiring managers and internal stakeholders.

• Ensure new employees complete required documentation, system access, induction and other onboarding requirements.

• Establish clear onboarding workflows, responsibilities and completion timelines.

• Coordinate employee offboarding, including required documentation, HRIS updates, access changes and internal notifications.

• Monitor onboarding and offboarding completion and identify delays or process gaps.

Recruitment Operations

• Coordinate recruitment administration and operational processes with hiring managers.

• Maintain recruitment trackers and ensure candidates progress efficiently through the recruitment workflow.

• Coordinate interview scheduling, candidate documentation, approvals and onboarding handovers.

• Ensure new hires are correctly set up and transitioned into the appropriate People Operations and HRIS processes.

• Establish clear recruitment service levels covering key stages from recruitment request through to start date.

• Monitor recruitment activity and provide management reporting on recruitment progress and turnaround times.

• Ensure recruitment records and relevant employee documentation are properly maintained.

Performance Management & Appraisals

• Implement and coordinate structured, scorecard‑based performance appraisal cycles.

• Use HiBob and other appropriate systems to support performance‑review workflows and recordkeeping.

• Establish practical processes and timelines for managers and employees.

• Coordinate appraisal completion and follow‑up.