People and Culture Coordinator

Macquarie Bank Limited; Manila; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Wellbeing leave

Parental leave

Volunteer leave

Life insurance

Learning & development

Hybrid & flexible working

Equipment reimbursement

Job summary

Macquarie Bank Limited is seeking a proactive HR Operations professional in Manila to support end-to-end employee lifecycle activities, benefits administration, and payroll coordination. You will collaborate with payroll teams, external providers and government bodies to ensure accurate records and compliant processing.

The role emphasizes process improvement, digitalisation, and automation to enhance the employee experience and efficiency across People and Culture.

Qualifications

• Experience supporting payroll, benefits, or HR administration processes.
• Strong discretion with confidential employee information.
• Familiarity with HR systems and digital tools to support an efficient experience.
• Ability to propose process improvements and automation ideas.

Responsibilities

• Support end-to-end employee lifecycle activities including onboarding, changes and offboarding.
• Oversee benefits and insurance program administration with external providers.
• Coordinate payroll-related processes and audits with payroll teams.
• Maintain accurate employee records and prepare reports for stakeholders.
• Support engagement, wellbeing and Macquarie Plus initiatives; drive process improvements.

Skills

Customer service

Organisation

Attention to detail

Communication skills

Confidentiality

Excel reporting

Payroll support

HR systems

AI tooling

Tools

Excel

HRIS

Job description

Join our People and Culture Operations team at Macquarie, where we are committed to delivering exceptional employee experiences across every stage of the employee lifecycle. We partner with employees, leaders, payroll teams, and external providers to ensure our people are supported through seamless HR operations, benefits administration, and compliance processes.

Beyond day-to-day operations, we are focused on continuously improving how we work by simplifying, digitising, and enhancing People and Culture processes that empower our people and contribute to Macquarie’s success.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future.

What role will you play?

You will play a key part in delivering a seamless employee experience by supporting end-to-end employee lifecycle activities, including onboarding, employment changes, and offboarding. You will oversee the administration of employee benefits and insurance programs, managing enrolments, dependent coverage, and employment-related updates in partnership with external providers. Working closely with payroll teams, you will coordinate new hire setup, employment changes, final pay processing, employee loans, and other payroll-related transactions to ensure accuracy and compliance.

You will also manage statutory employment obligations, including SSS, PhilHealth and Pag-IBIG enrolments, contributions, and loan administration, while liaising with relevant government agencies as required. Maintaining accurate employee records and preparing reports, documentation, and people-related data will be a core part of your responsibilities. In addition, you will contribute to employee engagement, wellbeing, and Macquarie Plus initiatives, while proactively identifying opportunities to enhance the employee experience through process simplification, standardization, digitalisation, and automation. You will support continuous improvement initiatives by driving process enhancements, maintaining documentation, and encouraging the adoption of systems and tools that improve operational efficiency and effectiveness across People and Culture.

What you offer

• Strong customer service orientation with the ability to build effective relationships across all levels of the organisation
• Highly organised with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong attention to detail, accuracy, and quality
• Demonstrated initiative, problem-solving skills, and ability to work both independently and collaboratively
• Excellent verbal and written communication skills
• Sound understanding of confidentiality and handling sensitive employee information
• Proficiency in Microsoft Office applications, particularly Excel for reporting and data management
• Experience supporting payroll, employee benefits, or HR administration processes
• Exposure to process improvement, workflow optimisation, or automation initiatives
• Familiarity with HR systems and digital employee experience tools
• Experience using AI tools (e.g., Microsoft Copilot) to improve productivity, analyse information, create content, or support process simplification
• Ability to develop effective AI prompts and leverage AI tools to automate repetitive tasks, improve reporting, and enhance service delivery
• Experience working in a shared services, corporate, financial services, or multinational environment.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

What we offer

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on eligibility criteria, include:

• 1 wellbeing leave day per year
• 20 weeks’ paid parental leave for primary caregivers along with 12 days of paid transition leave upon return to work and 6 weeks’ paid leave for secondary caregivers
• 5 days carers leave of immediate family members on top of annual leave
• 2 days of paid volunteer leave and donation matching
• Voluntary parental medical insurance plan for married employees
• Wellbeing benefits, sessions and events to support your physical, mental and financial wellbeing, including a comprehensive medical and life insurance cover
• Access to our Employee Assistance Program, a robust behavioural health network with counselling and coaching services
• Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription
• Hybrid and flexible working arrangements, dependent on role
• Reimbursement for work from home equipment

About Financial Management, People and Engagement

Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

Inclusion at Macquarie

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.
We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.