Payroll - SMO Senior

EY GDS; Taguig; On-site; PHP 279,000 - 670,000; Full time

Job summary

EY GDS in Taguig, Philippines is seeking a Payroll Operations Associate to collaborate with the operations lead on daily activities such as project management, escalation resolution, and payroll governance.

The role partners with global EY Internal Payroll teams to ensure timely, quality payroll delivery in line with service levels. It also involves creating control documentation, managing client and local team communications, and assisting with monthly financials and SLA reporting.

Qualifications

• Previous experience in the relevant payroll environment.
• Strong attention to detail.
• Excellent communication skills.
• Proficient computer skills.

Responsibilities

• Collaborating with the operations lead in daily activities such as project management, resolution of escalations, and payroll governance.
• Partner with global EY Internal Payroll teams to ensure payrolls are delivered according to contractual requirements in terms of timeliness, quality and in line with the agreed service levels
• Create and maintain control documentation, process flows and procedures
• Dealing with escalations from the clients and advising the Payroll leadership team concerning potential risks relating to payroll
• Management of communications with both the client and the EY local teams
• Assisting with the contracting requirements such as Variations in scope requests, Change Request Notes, Prime Sub Memo’s etc
• Assisting with monthly financials such as preparing budgets and issuing invoices
• Preparing and reporting on a regular basis to clients on agreed SLA’s
• Maintaining access for clients and EY local teams to relevant platforms used in the engagements
• Preparing annual calendars for global payroll clients
• Preparing consolidated reports centrally for delivery to client e.g. monthly consolidated tax file
• Assistance with issue resolution with local teams and communications with clients around same
• Maintain and update issue logs for each engagement
• Requesting information from local countries regarding stock vesting quarterly, consolidating responses and sharing with the client
• Preparation of project plans and weekly status updates
• Assisting with other Ad Hoc requests as they come up

Skills

Attention to detail

Communication skills

Computer skills

Payroll environment experience

Job description

Specific duties/responsibilities:

• Collaborating with the operations lead in daily activities such as project management, resolution of escalations, and payroll governance

• Partner with global EY Internal Payroll teams to ensure payrolls are delivered according to contractual requirements in terms of timeliness, quality and in line with the agreed service levels

• Create and maintain control documentation, process flows and procedures

• Dealing with escalations from the clients and advising the Payroll leadership team concerning potential risks relating to payroll

• Management of communications with both the client and the EY local teams

• Assisting with the contracting requirements such as Variations in scope requests, Change Request Notes, Prime Sub Memo’s etc

• Assisting with monthly financials such as preparing budgets and issuing invoices

• Preparing and reporting on a regular basis to clients on agreed SLA’s

• Maintaining access for clients and EY local teams to relevant platforms used in the engagements

• Preparing annual calendars for global payroll clients

• Preparing consolidated reports centrally for delivery to client e.g. monthly consolidated tax file

• Assistance with issue resolution with local teams and communications with clients around same

• Maintain and update issue logs for each engagement

• Requesting information from local countries regarding stock vesting quarterly, consolidating responses and sharing with the client

• Preparation of project plans and weekly status updates

• Assisting with other Ad Hoc requests as they come up

Requirements:

• Previous experience in the relevant payroll environment

• Strong attention to detail

• Excellent communication skills

• Proficient computer skills