Payroll Helpdesk Specialist: Timekeeping & Inquiries

TRANSCOSMOS ASIA PHILIPPINES, INC.; Metro Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

TRANSCOSMOS ASIA PHILIPPINES, INC. seeks a Payroll Helpdesk professional in the Philippines to deliver timely payroll support and resolve timekeeping questions.

You will act as the first point of contact for employees, investigate concerns, and escalate complex cases when needed. The role requires 1–2 years’ experience in payroll or HR operations, familiarity with timekeeping systems, and strong communication with a focus on confidentiality.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, Accounting, or a related field is required.
• 1–2 years of experience in payroll, timekeeping, HR operations, or employee helpdesk support is preferred.
• Hands-on experience with timekeeping and attendance systems is necessary.
• Knowledge of payroll processes, overtime, leave, attendance, and statutory deductions is beneficial.
• Strong communication, confidentiality, and analytical skills are essential.

Responsibilities

• Handle employee inquiries related to payroll, timekeeping, attendance, and compensation concerns.
• Provide support for timekeeping and attendance-related concerns, including missing punches and schedule discrepancies.
• Review and validate timekeeping records against payroll data to identify discrepancies.
• Assist employees with OT, leave, attendance, and timekeeping filing and approval processes.
• Coordinate with Operations, HR, Payroll, and other teams to resolve payroll and timekeeping concerns.
• Investigate payroll discrepancies and escalate complex cases to Payroll Team as needed.
• Monitor and track employee concerns through the ticketing system and ensure timely closure.
• Assist in payroll cut-off activities by validating inputs and attendance records.

Skills

Attention to detail

Communication skills

Analytical thinking

Multi-tasking

Education

Bachelor’s degree in Human Resources, Business Administration, Accounting, or a related field

Tools

Timekeeping systems

HRIS

Payroll systems

Microsoft Excel

Job description

TRANSCOSMOS ASIA PHILIPPINES, INC. seeks a Payroll Helpdesk professional in the Philippines to deliver timely payroll support and resolve timekeeping questions.

You will act as the first point of contact for employees, investigate concerns, and escalate complex cases when needed. The role requires 1–2 years’ experience in payroll or HR operations, familiarity with timekeeping systems, and strong communication with a focus on confidentiality.