Payroll Associate

Canon Business Service Centre (PHL); Taguig; Hybrid; PHP 420,000 - 560,000; Full time

Job summary

Canon Business Service Centre (PHL) is seeking a payroll practitioner to support NZ Post payroll operations from the Philippines. The role emphasizes accurate data handling, timely payments, and adherence to employment agreements while maintaining confidentiality.

You'll work on EIS-related processes, training during onboarding, and collaborate with teams to ensure data integrity, respond to queries, and uphold standard procedures; hybrid work is available after completing training.

Qualifications

• Payroll practitioner experience using HRIS (HR/Payroll) applications.
• Worked in a team environment in an open plan office.
• Worked for a large complex organisation with multiple sites and a unionised workforce Hours of work will be mostly during the daytime. However, additional hours may be required from time to time.

Responsibilities

• Seeks out opportunities to improve current processes.
• Receives customer information and uses it to identify & recommend improvements in products and services and has an accurate working knowledge of the relevant New Zealand Post employment agreements and also to be able to provide resolution to complex employee queries.
• All earning related documentation is completed as and when required
• Supports the need to have a standardised way of processing within EIS by ensuring that all documentation and data input complies with current processes / procedures and that all input actions comply within the bounds of the agreement in place effectively managing the entire ‘Hire to Retire’ process
• Ensures that NZ Post people are paid correctly, on time and in accordance with the appropriate employment agreement, legislation & company policy
• Ensure employee personnel records (system& manual) are maintained accurately & current at all times
• Reviews actions taken in making payments
• Maintaining all elements of data for those employee groups assigned
• Undertakes routine administrative support functions as required
• Handles payroll enquiries and provides resolution to complex employee queries
• Undertakes projects which could include testing of developments / enhancements to the EIS system or processes which impact on specific pay groups, being involved in reviews of specific EIS data
• Maintains the confidentiality and security of all payroll documentation by keeping filing up to date and secure and being aware of non-payroll people in the EIS Service Centre.
• Shares information appropriately.
• Providing training and support to team members to ensure best practice delivery of services
• Mentoring and up-skilling other team members
• Knowledge sharing
• Maintain quality relationships with internal and external customers so that the EIS service needs are being met by responding to all internal/external customers queries within 48 hours; initiate opportunities to improve the quality of documentation from team leaders and follow up with them directly
• Attends all training sessions as scheduled by the EIS Process Analyst / Payroll Trainer to ensure that expertise on the EIS system is current and accurate. Familiarity with the EIS system is essential
• Keeps up to date and understand changes to policy, procedures, employment legislation and the EA’s as they come into effect
• Provides guidance/assistance to Managers / Team Leaders to alleviate any payroll related shortfalls.
• Ensures that quality EIS and financial information is available for use by the business by providing accurate, up to date information as requested in a timely manner. Understanding how the data within the EIS system links to payroll outputs.
• Provides individuals with information so they can make accurate decisions
• Maintains the integrity of the data within EIS system by keeping accurate account where input has not been completed
• Accuracy is maintained when under pressure by constantly checking work and doing peer reviews to ensure quality assurance
• Maintain electronic and hardcopy records on files so easy access is available to all relevant staff

Job description

Work Schedule: Monday to Friday, 3 AM to 12 PM / 4 AM - 1 PM (NZ Shift)

Work Setup: Hybrid after training

Essential duties

Productivity Improvement

• Seeks out opportunities to improve current processes

• Receives customer information and uses it to identify & recommend improvements in products and services and has an accurate working knowledge of the relevant New Zealand Post employment agreements and also to be able to provide resolution to complex employee queries.

• All earning related documentation is completed as and when required

• Supports the need to have a standardised way of processing within EIS by ensuring that all documentation and data input complies with current processes / procedures and that all input actions comply within the bounds of the agreement in place effectively managing the entire ‘Hire to Retire’ process

Customer Satisfaction

• Ensures that NZ Post people are paid correctly, on time and in accordance with the appropriate employment agreement, legislation & company policy

• Ensure employee personnel records (system& manual) are maintained accurately & current at all times

• Reviews actions taken in making payments

• Maintaining all elements of data for those employee groups assigned

• Undertakes routine administrative support functions as required

• Handles payroll enquiries and provides resolution to complex employee queries

• Undertakes projects which could include testing of developments / enhancements to the EIS system or processes which impact on specific pay groups, being involved in reviews of specific EIS data

Confidentiality

• Maintains the confidentiality and security of all payroll documentation by keeping filing up to date and secure and being aware of non-payroll people in the EIS Service Centre.

• Shares information appropriately.

Team Support

• Providing training and support to team members to ensure best practice delivery of services

• Mentoring and up-skilling other team members

• Knowledge sharing

Relationship Management

• Maintain quality relationships with internal and external customers so that the EIS service needs are being met by responding to all internal/external customers queries within 48 hours; initiate opportunities to improve the quality of documentation from team leaders and follow up with them directly

Training and Development

• Attends all training sessions as scheduled by the EIS Process Analyst / Payroll Trainer to ensure that expertise on the EIS system is current and accurate. Familiarity with the EIS system is essential

• Keeps up to date and understand changes to policy, procedures, employment legislation and the EA’s as they come into effect

• Provides guidance/assistance to Managers / Team Leaders to alleviate any payroll related shortfalls.

Information and Documentation

• Ensures that quality EIS and financial information is available for use by the business by providing accurate, up to date information as requested in a timely manner. Understanding how the data within the EIS system links to payroll outputs.

• Provides individuals with information so they can make accurate decisions

• Maintains the integrity of the data within EIS system by keeping accurate account where input has not been completed

• Accuracy is maintained when under pressure by constantly checking work and doing peer reviews to ensure quality assurance

• Maintain electronic and hardcopy records on files so easy access is available to all relevant staff

Qualifications

• Payroll practitioner experience using HRIS (HR/Payroll) applications

• Worked in a team environment in an open plan office

• Worked for a large complex organisation with multiple sites and a unionised workforce Hours of work will be mostly during the daytime. However, additional hours may be required from time to time.