Payments Operations Specialist III

JPMorgan Chase & Co.; Metro Manila; On-site; PHP 420,000 - 640,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeking a Transactions Specialist III in Disbursement Services to review and complete daily transaction work accurately and on time, analyzing paid item exceptions and applying established procedures.

You will escalate non-routine items to leaders, maintain quality standards, and collaborate with teammates to meet service levels while supporting cross-training.

Qualifications

• Bachelor’s degree (fresh graduates welcome to apply).
• Proficiency in English (written and verbal) to interpret and communicate transaction details accurately.
• Strong Microsoft Excel skills (sorting, filtering, basic formulas).
• Ability to interpret check images and compare on-image details to system-displayed and customer-provided information.
• Strong attention to detail and ability to verify data accurately during high-volume processing.
• Ability to perform repetitive work while maintaining consistent focus and quality.
• Ability to follow step-by-step procedures and apply defined rules consistently.
• Ability to meet deadlines, service levels, and productivity expectations in a time-sensitive environment.
• Ability to make routine judgment calls within documented procedures and escalation non-routine situations appropriately.
• Ability to perform accurate data entry from machine-printed and handwritten information.
• Willingness to work additional hours during peak periods based on business needs.

Responsibilities

• Review paid item exceptions by comparing check images to customer-provided payee information
• Determine whether exceptions should be accepted or rejected based on documented guidelines and available information
• Validate captured payment data (including check details) against customer-provided information and account-level records
• Perform research and reconciliation to resolve data mismatches and incomplete items
• Complete daily assigned transactions within required service levels and productivity targets
• Maintain strong quality standards by following prescribed procedures and control requirements
• Document actions taken and outcomes clearly in the designated system(s) per process guidelines
• Escalate non-routine items, potential issues, or out-of-scope scenarios to supervisors promptly
• Support cross-training and perform additional processing tasks within the function as assigned
• Collaborate with team members, take ownership of assigned responsibilities, and contribute to team goals
• Apply judgment for routine matters and seek guidance for exceptions, policy questions, or ambiguous scenarios

Skills

Attention to detail

Data entry

Time management

Communication skills

Education

Bachelor's degree

Finance or Accounting degree

Tools

Excel

Alteryx

UiPath

Job description

JPMorgan Chase & Co. in Manila seeking a Transactions Specialist III in Disbursement Services to review and complete daily transaction work accurately and on time, analyzing paid item exceptions and applying established procedures.

You will escalate non-routine items to leaders, maintain quality standards, and collaborate with teammates to meet service levels while supporting cross-training.