Payments Investigations Specialist — Risk & Resolution

JP Morgan Chase; Manila; On-site; PHP 420,000 - 780,000; Full time

Job summary

JP Morgan Chase in Manila is hiring a Payment Investigations Associate to independently manage complex and aging payment investigations, ensuring timely resolution with clear documentation. You will assess risk, escalate appropriately, and support daily operations while strengthening team capability.

You will collaborate with cross-functional teams, external counterparties, and stakeholders to balance priorities, maintain controls, and drive improvements that prevent recurring issues in a

Qualifications

• Experience in payments, banking operations, or financial services investigations.
• Knowledge of international payment processing and lifecycle.
• Understanding of SWIFT and/or ISO 20022 standards.
• Ability to investigate complex inquiries and escalations.
• Strong analytical and problem-solving skills with multi-source data.
• Ownership mindset with risk awareness and corrective action focus.
• Effective communication and stakeholder relationship skills.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Own complex payment investigations from review to resolution with documentation.
• Analyze data across systems to confirm status, root cause, and next steps.
• Manage escalations and elevate material client, operational, or control risks.
• Collaborate with internal teams and external counterparties to progress investigations.
• Provide SME guidance to colleagues on complex transactions.
• Monitor aging items and balance workloads across the team.
• Track quality and service outcomes and drive corrective actions.
• Maintain strong controls by following procedures and escalating issues.
• Update procedures and supporting docs as processes evolve.
• Support change delivery activities like testing and migrations.

Skills

Payments operations

Banking investigations

ISO 20022/SWIFT knowledge

Risk and controls mindset

Analytical problem solving

Stakeholder management

English communication

Multi-system data analysis

Tools

Microsoft 365

Job description

JP Morgan Chase in Manila is hiring a Payment Investigations Associate to independently manage complex and aging payment investigations, ensuring timely resolution with clear documentation. You will assess risk, escalate appropriately, and support daily operations while strengthening team capability.

You will collaborate with cross-functional teams, external counterparties, and stakeholders to balance priorities, maintain controls, and drive improvements that prevent recurring issues in a