Payments Investigations Associate - Risk, Resolution & Impact

JP Morgan Chase; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Equal opportunity employer

Accommodations for applicants and员工

Job summary

JPMorganChase is seeking an Payments Investigations Associate to manage complex payment investigations across regions, bringing analytical thinking, ownership, and a strong risk mindset to ensure timely resolutions. The role involves collaboration with operations and client-facing teams and contributing to process improvements for stronger controls.

Responsibilities include documentation, escalation of material risks, and guiding colleagues with subject-matter expertise while supporting daily

Qualifications

• Experience in payments, banking operations, financial services investigations or equivalent environments.
• Knowledge of international payment processing and end-to-end lifecycle.
• Strong analytical and problem-solving skills; ability to assess information from multiple sources.

Responsibilities

• Own complex and aging payment investigations from review through resolution with proper documentation.
• Investigate inquiries by analyzing data across systems to confirm status, root cause, and next steps.
• Manage escalations and identify material risks to escalate appropriately.

Skills

Payments investigations

Root cause analysis

Risk management

Stakeholder management

English communication

Tools

Microsoft 365

Job description

JPMorganChase is seeking an Payments Investigations Associate to manage complex payment investigations across regions, bringing analytical thinking, ownership, and a strong risk mindset to ensure timely resolutions. The role involves collaboration with operations and client-facing teams and contributing to process improvements for stronger controls.

Responsibilities include documentation, escalation of material risks, and guiding colleagues with subject-matter expertise while supporting daily