Payments Investigations Specialist

JPMorgan Chase Bank, N.A.; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

JPMorgan Chase Bank, N.A. in the Philippines is seeking a Payments Investigations Associate to independently manage complex and aging payment investigations, driving timely resolution with cross‑functional teams. You will apply risk judgment, document thoroughly, and support daily operations by monitoring priorities and escalations.

You will also contribute to process improvements that strengthen controls and reduce recurring issues across a wide set of payment scenarios and inquiries.

Qualifications

• Experience in payments, banking operations, financial services investigations.
• Knowledge of international payment processing and the end-to-end payment lifecycle.
• Working knowledge of SWIFT and ISO 20022 payment messaging standards.
• Ability to independently investigate and resolve complex payment inquiries, exceptions, and escalations.

Responsibilities

• Own complex and aging payment investigations from initial review through resolution, ensuring appropriate follow-through and documentation
• Investigate payment inquiries by analyzing data across multiple systems and sources to confirm status, determine root cause, and define next steps
• Manage escalations and apply sound judgment to identify and elevate material client, operational, financial, or control risks through appropriate channels
• Partner with internal teams and external counterparties to obtain information and progress investigations to timely resolution
• Provide subject‑matter support on complex transactions and inquiries, offering guidance to colleagues as needed
• Coordinate day-to-day priorities by monitoring aging items, capacity, and service risks, and helping to balance workloads
• Track quality and service outcomes, identify recurring drivers of defects, and support corrective actions to prevent repeat issues
• Maintain a strong control environment by following established procedures and identifying, documenting, and escalating exceptions or control concerns
• Maintain and improve procedures, job aids, and supporting documentation as processes, systems, and requirements evolve
• Support change delivery activities such as testing, process migrations, and implementation of enhancements, as needed
• Promote consistent investigation practices across locations by sharing knowledge, reinforcing standards, and supporting operational resilience

Skills

Payments operations

Investigations

Analytical thinking

Risk mindset

Stakeholder management

English communication

MS 365

Tools

Microsoft 365

Job description

JPMorgan Chase Bank, N.A. in the Philippines is seeking a Payments Investigations Associate to independently manage complex and aging payment investigations, driving timely resolution with cross‑functional teams. You will apply risk judgment, document thoroughly, and support daily operations by monitoring priorities and escalations.

You will also contribute to process improvements that strengthen controls and reduce recurring issues across a wide set of payment scenarios and inquiries.