Payment Services Specialist — Flexible Hours & Growth

IT Managers Inc.; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Bonuses

Health benefits

Career development

Flexible work

Job summary

IT Managers Inc. in Taguig City, Metro Manila, seeks a Payment Services Specialist for a full-time role.

You will handle payment processing inquiries, process payments, and ensure accurate records while delivering friendly, responsive service to customers. Ideal candidates have at least 2 years in customer service or payment processing, strong communication and problem-solving skills, and proficiency with payment processing software.

Qualifications

• 2+ years in customer service or payment processing, call centre preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical abilities with attention to detail.
• Proficient in using payment processing systems and software.
• Customer-centric mindset with a passion for service.
• Ability to work in a fast-paced, deadline-driven environment.

Responsibilities

• Handle incoming customer calls and emails related to payment processing, refunds, and other payment-related issues.
• Process payments and maintain accurate records of all financial transactions.
• Assist with the investigation and resolution of payment disputes or discrepancies.
• Collaborate with cross-functional teams to ensure a consistent and positive customer experience.
• Identify and implement process improvements for payment services.

Skills

Customer service

Payment processing

Communication

Problem-solving

Attention to detail

Team collaboration

Tools

Payment processing software

Job description

IT Managers Inc. in Taguig City, Metro Manila, seeks a Payment Services Specialist for a full-time role.

You will handle payment processing inquiries, process payments, and ensure accurate records while delivering friendly, responsive service to customers. Ideal candidates have at least 2 years in customer service or payment processing, strong communication and problem-solving skills, and proficiency with payment processing software.