Disputes Team Lead: People, Process & Impact

Remitly PHL Operations Inc.; Manila; Presencial; PHP 1.000.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Rice Allowance

Transportation Allowance

Paid Vacation

Medical, Dental & Vision

Accident and Life Insurance

Employee Stock Purchase Plan (ESPP)

Mental Health & Family FormingBenefits

Descripción de la vacante

Remitly PHL Operations Inc. is seeking a Disputes Team Manager in Manila to lead and develop a high-performing Disputes Investigations team.

You will coach, set performance standards, and drive process improvements in chargeback and disputes workflows to enhance customer experience. You will engage with cross-functional partners, manage daily operations, foster a culture of empowerment and Remitly values, and ensure retention and development of team members while delivering exceptional support

Descripción del empleo

Remitly PHL Operations Inc. is seeking a Disputes Team Manager in Manila to lead and develop a high-performing Disputes Investigations team.

You will coach, set performance standards, and drive process improvements in chargeback and disputes workflows to enhance customer experience. You will engage with cross-functional partners, manage daily operations, foster a culture of empowerment and Remitly values, and ensure retention and development of team members while delivering exceptional support