Payment Integrity Analyst I - Case Management & Analysis

REALPAGE (PHILIPPINES), INC.; Pasig; On-site; PHP 300,000 - 500,000; Full time

Job summary

REALPAGE (PHILIPPINES), INC. is seeking a Payment Integrity Analyst I to monitor High Return Rate activity, research cases, and ensure timely remediation. The role emphasizes accurate case notes, escalation when needed, and collaboration with internal teams to resolve payment anomalies.

You will communicate with clients, maintain the case-management tracker, and contribute to cross-training across Payment Integrity processes. This position aligns with U.S.

Qualifications

• 1–2 years of experience in payment operations, financial operations, or a related analytical/operational role.
• Experience reviewing reports, researching transactions, managing cases or queues, and documenting outcomes.
• Experience communicating directly with external clients or customers in an operational environment preferred.

Responsibilities

• Monitor High Return Rate reporting and related payment activity; maintain the case-management tracker.
• Manage assigned cases from intake through closure with research, documentation, and status updates.
• Communicate with clients to request information, explain status, and coordinate responses.
• Review payment activity patterns, discrepancies, and risk indicators; escalate when needed.
• Prepare, review, and reconcile reports and case data; summarize open items and trends.
• Maintain complete case notes and disposition records in designated systems.
• Cross-train on Payment Integrity processes and provide secondary coverage as needed.

Skills

Advanced Excel

Data analysis

Communication

Organization

Attention to detail

Proactive initiative

Collaboration

Job description

REALPAGE (PHILIPPINES), INC. is seeking a Payment Integrity Analyst I to monitor High Return Rate activity, research cases, and ensure timely remediation. The role emphasizes accurate case notes, escalation when needed, and collaboration with internal teams to resolve payment anomalies.

You will communicate with clients, maintain the case-management tracker, and contribute to cross-training across Payment Integrity processes. This position aligns with U.S.