Payment Integrity Analyst I - Case & Data Insights

Realpage; Pasig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Realpage is seeking a Payment Integrity Analyst I to support accuracy and timely resolution of payment activity. The role focuses on monitoring returns, researching cases, and coordinating remediation with clients across US business hours.

Cross-training on additional processes is expected to ensure operational continuity. The ideal candidate has 1–2 years in payment/financial operations, strong Excel and data analysis skills, and clear communication abilities to document findings and

Qualifications

• 1–2 years in payment/financial operations or a related analytical/operational role.
• Experience reviewing reports, researching transactions, managing cases or queues, and documenting outcomes.
• Experience communicating directly with external clients or customers in an operational or service environment preferred.

Responsibilities

• Monitor High Return Rate reporting and related payment activity; maintain case-management tracker.
• Manage assigned High Return Rate cases from intake through closure with research, documentation, and status updates.
• Communicate with clients to request information, explain status, coordinate responses, and track remediation actions.
• Review payment activity for patterns, discrepancies, and risk indicators; escalate high-risk matters to the PI Manager as needed.
• Prepare, review, and reconcile operational reports and case data; summarize open cases, aging, and remediation progress.
• Maintain complete, accurate case notes, documentation, and client communications in designated systems.
• Cross-train on Payment Integrity processes to provide secondary coverage as proficiency grows.

Skills

Excel proficiency

Data analysis

Communication

Attention to detail

Organization

Problem solving

Cross-functional collaboration

Job description

Realpage is seeking a Payment Integrity Analyst I to support accuracy and timely resolution of payment activity. The role focuses on monitoring returns, researching cases, and coordinating remediation with clients across US business hours.

Cross-training on additional processes is expected to ensure operational continuity. The ideal candidate has 1–2 years in payment/financial operations, strong Excel and data analysis skills, and clear communication abilities to document findings and