Patient Services Specialist: Scheduling & Care

Premiere Medical and Cardiovascular Laboratory Inc.; Baguio; On-site; PHP 200,880 - 334,800; Full time

Job summary

Premiere Medical and Cardiovascular Laboratory Inc. — Baguio branch is seeking a dedicated Patient Service Representative who is organized, detail-oriented, and focused on delivering excellent patient care.

You will handle inquiries, schedule appointments, assist with forms, and maintain accurate records in the laboratory directory. Responsibilities also include cashiering, processing payments, and coordinating with departments to ensure a seamless patient experience.

Qualifications

• Bachelor's degree in any field.
• Excellent oral and written communication skills.
• Customer service experience is an advantage.
• Detail-oriented, well-organized, and able to multitask.
• Capable of working under pressure with minimal supervision.

Responsibilities

• Respond to phone and walk-in inquiries regarding laboratory services and procedures.
• Schedule patient appointments and perform follow-up calls as needed.
• Assist patients in completing necessary forms and provide clear appointment instructions.
• Maintain accurate records of inquiries and update the laboratory directory database.
• Coordinate with departments to ensure efficient and seamless patient serviceDeliver professional, courteous, and patient-centered assistance at all times.
• Perform cashiering duties, including receiving payments and remitting daily sales.

Skills

Customer service

Communication skills

Detail-oriented

Multitasking

Under pressure

Education

Bachelor's degree (any field)

Job description

Premiere Medical and Cardiovascular Laboratory Inc. — Baguio branch is seeking a dedicated Patient Service Representative who is organized, detail-oriented, and focused on delivering excellent patient care.

You will handle inquiries, schedule appointments, assist with forms, and maintain accurate records in the laboratory directory. Responsibilities also include cashiering, processing payments, and coordinating with departments to ensure a seamless patient experience.