Patient Service Representative

Premiere Medical and Cardiovascular Laboratory Inc.; Baguio; On-site; PHP 200,880 - 334,800; Full time

Job summary

Premiere Medical and Cardiovascular Laboratory Inc. — Baguio branch is seeking a dedicated Patient Service Representative who is organized, detail-oriented, and focused on delivering excellent patient care.

You will handle inquiries, schedule appointments, assist with forms, and maintain accurate records in the laboratory directory. Responsibilities also include cashiering, processing payments, and coordinating with departments to ensure a seamless patient experience.

Qualifications

• Bachelor's degree in any field.
• Excellent oral and written communication skills.
• Customer service experience is an advantage.
• Detail-oriented, well-organized, and able to multitask.
• Capable of working under pressure with minimal supervision.

Responsibilities

• Respond to phone and walk-in inquiries regarding laboratory services and procedures.
• Schedule patient appointments and perform follow-up calls as needed.
• Assist patients in completing necessary forms and provide clear appointment instructions.
• Maintain accurate records of inquiries and update the laboratory directory database.
• Coordinate with departments to ensure efficient and seamless patient serviceDeliver professional, courteous, and patient-centered assistance at all times.
• Perform cashiering duties, including receiving payments and remitting daily sales.

Skills

Customer service

Communication skills

Detail-oriented

Multitasking

Under pressure

Education

Bachelor's degree (any field)

Job description

Premiere Medical and Cardiovascular Laboratory, Inc. - Baguio branch is looking for a dedicated and customer-focused Patient Service Representative to join our team. If you are organized, detail-oriented, and passionate about providing excellent patient care, we encourage you to apply!

Job Qualifications

• Bachelor's degree in any field
• Excellent oral and written communication skills
• Customer service experience is an advantage
• Detail-oriented, well-organized, and able to multitask
• Capable of working under pressure with minimal supervision

Duties And Responsibilities

• Respond to phone and walk-in inquiries regarding laboratory services and procedures
• Schedule patient appointments and perform follow-up calls as needed
• Assist patients in completing necessary forms and provide clear appointment instructions
• Maintain accurate records of inquiries and update the laboratory directory database
• Coordinate with various departments to ensure efficient and seamless patient serviceDeliver professional, courteous, and patient-centered assistance at all times
• Perform cashiering duties, including receiving payments and remitting daily sales

Company Background

PREMIERE MEDICAL AND CARDIOVASCULAR LABORATORY, INC. is a tertiary laboratory located in Quezon City. Premiere specializes in cardiovascular diagnostics and it first opened its doors to the public in July 2007. Since then, Premiere provided accurate, reliable and reasonable price diagnostic services needed by patients and doctors. We provide a team of dedicated and well-trained staff of Cardiologist and Sonologist that delivers customer service with personal care.