Patient Service Representative (Cebu or CDO)

MediSolution; Cebu City, Cagayan de Oro; Remote; PHP 180,000 - 300,000; Full time

Benefits offered by this job

Fully remote role

Insurance

Lifestyle rewards

Job summary

MediSolution is hiring a Patient Services Representative to support Cebu or CDO clients. The role focuses on understanding patient needs, addressing inquiries, and coordinating information between patients, healthcare providers, and billing staff.

The ideal candidate will have strong communication skills, ability to handle confidential information, and experience in a medical or call-center environment. This is a fully remote position with competitive employee benefits and a supportive team

Qualifications

• Preferably College Graduate or at least 2 years in college.
• Degrees and Courses related to Medical Field is a plus.
• Strong written and verbal communication skills.
• Ability to work effectively with minimal supervision.
• Ability to work with confidential information.
• Able to perform simple mathematical calculations.
• Detail oriented.
• Proficient in the use of email.
• Highly motivated self-starter.
• Organized, able to set priorities and meet deadlines.
• Dependable and reliable.
• Must be flexible with schedule.
• At least 1 year call center experience related to Medical Accounts and Programs is a plus

Responsibilities

• Answer incoming calls according to procedure and Departmental standards.
• Assist patients in their queries and concerns.
• Collect patients' outstanding balance.
• Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.
• Places outbound collection calls according to procedure and Departmental standards.
• Collect patients' outstanding balance.
• Assist patients in their billing queries and concerns.
• Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.

Skills

Communication

Confidential information handling

Attention to detail

Email proficiency

Team player

Education

College degree preferred

Medical field background preferred

Job description

Patient Service Representative (Cebu or CDO) page is loaded## Patient Service Representative (Cebu or CDO)locations: Cebu, Philippinestime type: Temps pleinposted on: Publié aujourd'huijob requisition id: R0046674A **Patient Services Representative** is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.**Duties and Responsibilities:**1. Answer incoming calls according to procedure and Departmental standards.* Assist patients in their queries and concerns.* Collect patients' outstanding balance.* Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.2. Places outbound collection calls according to procedure and Departmental standards.* Collect patients' outstanding balance.* Assist patients in their billing queries and concerns.3. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.5. Team player being supportive of Department and Company goals and policies.6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.7. Other related duties may be assigned from time to time.**Qualifications and Requirements*** Preferably College Graduate or at least 2 years in college.* Degrees and Courses related to Medical Field is a plus.* Strong written and verbal communication skills.* Ability to work effectively with minimal supervision.* Ability to work with confidential information.* Able to perform simple mathematical calculations.* Detail oriented.* Proficient in the use of email.* Highly motivated self-starter.* Organized, able to set priorities and meet deadlines.* Dependable and reliable.* Team player being supportive of Department and Company goals and policies.* Must be flexible with schedule.* At least 1 year call center experience related to Medical Accounts and Programs is a plus* Fully remote role* Competitive benefits: Insurance, lifestyle rewards & more* Work with a passionate, global team making an impact in the utility industryHarris fournit des solutions logicielles essentielles pour le secteur public, les soins de santé, les services publics et le secteur privé en Amérique du Nord, en Europe, en Asie et en Australie.Travailler pour Harris est l'occasion idéale de réaliser vos objectifs professionnels ainsi que vos rêves personnels!Nos employés bénéficient d'un environnement de travail décontracté qui offre un confort tout en fournissant un service de qualité supérieure à nos clients. Nous offrons un ensemble complet d'avantages sociaux ainsi que d'autres \"avantages\" supplémentaires !* Nous donnons à nos employés les moyens de faire la différence* Nous avons une culture d'entreprise riche* Nous offrons la possibilité d'apprendre* Nous sommes financièrement solides et nous appartenons à la plus grande société de logiciels du Canada (CSI)* On s'amuse beaucoup !Suivez-nous sur les médias sociaux pour en savoir plus sur les valeurs, la culture et les initiatives de notre entreprise !**Harris est un employeur à égalité de chances et d'action positive. Nous considérons les candidats sans considération de race, couleur, religion, âge, origine nationale, ascendance, origine ethnique, sexe, identité de genre, expression de genre, orientation sexuelle, statut matrimonial, statut de vétéran, handicap, information génétique, statut de citoyen ou autre groupe protégé par la loi fédérale, provinciale ou locale.***Si vous souhaitez nous contacter concernant l'accessibilité de notre site Web ou si vous avez besoin d'aide pour remplir le formulaire de demande d'emploi, veuillez nous contacter au (1)-613-226-5611 ou à [e-mail]. Ces informations de contact sont uniquement destinées aux demandes d'accommodement raisonnable et ne peuvent être utilisées pour se renseigner sur le statut des candidatures.****Our commitment to fair and equitable hiring**. As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.*