Patient Services Representative

MediSolution; Hinoba-an; Hybrid; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Fully remote

Insurance

Lifestyle rewards

Job summary

MediSolution is seeking a Patient Services Representative to handle patient queries and concerns, interviewing patients and coordinating information among patients, families, medical personnel, and staff to support health care treatment.

Responsibilities include answering calls, assisting with billing and collections, liaising with insurance, and maintaining HIPAA compliance. This fully remote role offers competitive benefits and a collaborative team environment.

Qualifications

• Preferably College Graduate or at least 2 years in college.
• Degrees related to Medical Field is a plus.
• Strong written and verbal communication skills.
• Ability to work effectively with minimal supervision.
• Ability to work with confidential information.

Responsibilities

• Answer incoming calls according to procedure and standards.
• Assist patients in queries and concerns; collect outstanding balances.
• Assist third party entities, e.g., insurance, with patient account queries.
• Place outbound collection calls and address billing questions.
• Ensure HIPAA guidelines are respected and protect health information.
• Be a team player and support department and company goals.
• Maintain reliable attendance and punctuality.
• Handle other related duties as assigned.

Skills

Communication skills

Detail oriented

Email proficiency

Confidential information handling

Independent work

Education

College graduate or 2 years in college

Medical field degree a plus

Job description

## Patient Services RepresentativePostuler: Cebu, Philippines: Temps plein: Publié aujourd'hui: R0044030A **Patient Services Representative** is responsible for a variety of activities related to patient queries and concerns. Their primary tasks include understanding what a patient needs by interviewing him and listening to his/her concerns. They then ensure that the patient gets those needs met by coordinating the information available from and to consumers, family members, medical personnel, and administrator staff. They must be familiar with the policies and procedures at their facilities, the medical and community resources available, and medical regulations, so they can help patient's health care treatment.**Duties and Responsibilities:**1. Answer incoming calls according to procedure and Departmental standards.* Assist patients in their queries and concerns.* Collect patients' outstanding balance.* Assist third party entities, e.g., insurance, in their queries regarding patients' accounts.2. Places outbound collection calls according to procedure and Departmental standards.* Collect patients' outstanding balance.* Assist patients in their billing queries and concerns.3. Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position's duties and responsibilities.5. Team player being supportive of Department and Company goals and policies.6. Reliable and punctual by maintaining a good attendance record and arriving at work and returning from lunch and breaks on time.7. Other related duties may be assigned from time to time.**Qualifications and Requirements*** Preferably College Graduate or at least 2 years in college.* Degrees and Courses related to Medical Field is a plus.* Strong written and verbal communication skills.* Ability to work effectively with minimal supervision.* Ability to work with confidential information.* Able to perform simple mathematical calculations.* Detail oriented.* Proficient in the use of email.* Highly motivated self-starter.* Organized, able to set priorities and meet deadlines.* Dependable and reliable.* Team player being supportive of Department and Company goals and policies.* Must be flexible with schedule.* At least 1 year call center experience related to Medical Accounts and Programs is a plus**Why Join Us?*** Fully remote role* Competitive benefits: Insurance, lifestyle rewards & more* Work with a passionate, global team making an impact in the utility industry