Customer Service Representative

Hyremote LLC; Manila; Remote; PHP 387,000 - 546,000; Full time

Benefits offered by this job

100% remote work flexibility

Weekly salary payments

Full-time position

Job summary

Hyremote LLC is seeking a detail-oriented healthcare collections specialist to manage patient and facility accounts for third-party providers. You will review accounts, verify demographics and billing details, and determine responsibility to help providers get paid accurately and efficiently.

Responsibilities include invoicing, sending payment documentation, and following up by phone, text, and email. You will contact nursing homes and hospitals when the facility is responsible, route

Qualifications

• Experience in collections, billing, or customer service in a billing-related environment is a plus, but not necessary.
• Able to communicate money owed clearly and professionally.
• Detail-oriented with strong organizational skills.

Responsibilities

• Review patient and facility accounts, verify demographic and billing information, and identify missing, incorrect, or inconsistent details.
• Use sound judgment to correct account information and determine whether patient, facility, or both is responsible.
• Prepare, upload, organize, and send invoices and related payment documentation.
• Follow up on outstanding patient balances by phone, text, and email and guide patients toward payment.
• Follow up with nursing homes, assisted living facilities, hospices, hospitals, and other organizations when the facility is responsible for all or part of the payment.
• Identify accounts involving secondary insurance and route them to the provider's billing department.
• Keep accounts moving by determining the next step when information is incomplete or unclear.
• Meet productivity goals while maintaining accurate account records.

Skills

Problem-Solver

Confident communicator

Detail-oriented

Strong communication

Tech-savvy

Tools

Email

Texting software

Job description

Join a growing healthcare collections and revenue support company that manages patient and facility collections for third-party service providers, including transportation and other healthcare-related services. In this role, you'll handle accounts receivable, data entry, account research, and collections to determine the appropriate patient or facility responsibility and help providers get paid accurately and efficiently.

What You'll Do:

• Review patient and facility accounts, verify demographic and billing information, and identify missing, incorrect, or inconsistent details.
• Use sound judgment and available resources to correct account information and determine whether the patient, facility, or a combination of both is responsible for the balance.
• Prepare, upload, organize, and send invoices and related payment documentation.
• Follow up on outstanding patient balances by phone - both inbound and outbound - text, and email, clearly explain what is owed, and confidently guide patients toward payment.
• Follow up with nursing homes, assisted living facilities, hospices, hospitals, and other organizations when the facility is responsible for all or part of the payment.
• Identify accounts involving secondary insurance and route them back to the provider's regular billing department for insurance billing.
• Keep accounts moving by determining the appropriate next step when information is incomplete, payment responsibility is unclear, or details do not match.
• Meet productivity goals while maintaining accurate account records and documenting when an account cannot move forward.

Who You'll Work With:

Be an integral part of a growing healthcare revenue support team that manages patient and facility collections on behalf of third-party service providers. You'll communicate directly with patients, nursing homes, hospitals, hospices, assisted living facilities, and other responsible organizations while independently managing account research, accounts receivable follow-up, data entry, and payment communication.

Who We're Looking For:

• Problem-Solver: Uses common sense and good judgment when account information is incomplete, incorrect, or does not reasonably match.
• Confident: Comfortable discussing money owed, asking for payment, and moving conversations forward firmly but professionally.
• Detail-Oriented: Accurately reviews patient information, invoices, and account details while avoiding repeated mistakes.
• Strong Communication: Clear, professional communicator for phone conversations with patients and facilities.
• Tech-Comfortable: Able to work across provider systems, upload files, and use email and texting software.
• Experience: Experience in collections, billing, or customer service in a billing-related environment is a plus, but not necessary.

Why Join Us?

• Impact: Help third-party healthcare service providers recover patient and facility balances so they can get paid for the services they provide.
• Culture: Join a team that values independent thinking, good judgment, persistence, attention to detail, and professional communication.
• Enjoy preset salary growth and weekly salary payments.
• 100% work-from-home flexibility.
• Schedule: Mon - Fri 9:00 AM - 5:00 PM EST
• Employment Type: Full-time

We are an equal opportunity employer and value diversity at our company.