Patient Service Officer - 6 months (Bugis)

Raffles Medical Group Ltd; Santo Niño 1st; On-site; PHP 201,000 - 335,000; Full time

Job summary

Raffles Medical Group invites applications for a clinic support role in Santo Niño 1st, Nueva Ecija. You will greet patients, update records, and coordinate appointments with clinical teams.

The ideal candidate has 1–2 years in a clinic setting, strong customer service, and good MS Word/Excel skills. A diploma or equivalent is preferred, and a 5.5-day work week is required.

Join a busy team focused on quality care and efficient patient flow in a friendly hospital environment.

Qualifications

• 1-2 years of clinic experience preferred.
• Meticulous and organized, able to multi-task.
• Proficient in MS Word and MS Excel.
• Able to commit to 5.5 days per week.

Responsibilities

• Attend to patient enquiries over the counter.
• Update patient registration and medical records.
• Liaise with medical teams to schedule appointments.
• Assist doctors and nurses in basic clinical tasks.
• Collate laboratory and radiology results.
• Perform daily billings and transactions.

Skills

Customer service

Front-line support

MS Word

MS Excel

Multitasking

Teamwork

Computer literacy

Education

O/NITEC/Diploma

Job description

Job Description

At Raffles Medical Group, you'll be part of a team who is focused on delivering high quality healthcare experiences to our broad spectrum of clients. We strive for an environment where we inspire one another, encourage you to achieve your best, and importantly, share success together.

Your key responsibilities will include:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Liaise with medical teams and patients in making appointments across different medical specialties / clinics / inpatient within the Group
• Assist doctors and nurses in basic clinical tasks when required
• Collate laboratory and radiology results for doctor's review and follow up
• Perform daily billings and accurate transactions, including closing of accounts

Job requirements

• Minimum 'O' Level / NITEC / Diploma in any discipline with at least 1-2 years of working experience in clinic settings preferred
• Meticulous and organised, able to multi-task and work in teams
• Good customer service and front-line skills
• Able to work in a dynamic and fast paced environment
• Computer literate, ability to use MS Word, MS Excel and manage patient registration
• Must be able to commit to 5.5 days' work week (Specialist Clinic)