Sr/ Customer Support Associate (Appointment & Contact Centre)

Tan Tock Seng Hospital; Santo Niño 1st; On-site; PHP 1,772,000 - 2,657,000; Full time

Job summary

Tan Tock Seng Hospital in Singapore is seeking an Appointment and Contact Centre staff to handle patient enquiries, schedule appointments across specialties, process referrals, and maintain accurate records in the hospital CRM.

You will provide reminders, guidance on clinic locations and preparation, support patients with special needs, and work in a team with office hours on weekdays and alternate Saturdays.

Qualifications

• Professional certificate, NITEC, or Diploma as required.
• Excellent communication and patient-focused mindset.
• Detail-oriented with accurate record-keeping.
• Ability to multitask in a fast-paced environment.
• Professional and empathetic approach to patient concerns.
• Basic computer literacy and teamwork.

Responsibilities

• Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
• Coordinate medical appointments across specialties and clinics
• Process referrals from primary care physicians and external specialists
• Send appointment reminders and follow-up communications
• Maintain accurate patient records in the hospital appointment system
• Document all patient interactions in the CRM system
• Provide clear guidance on appointment preparation and clinic locations
• Support patients with special requirements or urgent medical needs

Skills

Communication skills

Attention to detail

Computer literacy

Teamwork

Empathy

Education

Diploma / NITEC

Tools

CRM software

MS Office

Job description

Company description:

Tan Tock Seng Hospital

Job description:

Working in TTSH's Appointment and Contact Centre, you will be required to:

Responsibilities

• Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS)
• Coordinate medical appointments across various specialties and clinics
• Process referrals from primary care physicians and external specialists
• Send appointment reminders and follow-up communications
• Maintain accurate patient records in the hospital appointment system
• Document all patient interactions in the CRM system
• Provide clear guidance on appointment preparation and clinic locations
• Support patients with special requirements or urgent medical needs

Requirements

• Possess a Professional Certificate/NITEC/Higher NITEC or Diploma
• Strong communication skills with a patient-focused mindset
• Attention to detail and ability to maintain accurate records
• Capability to handle multiple tasks in a fast-paced environment
• Professional and empathetic approach to patient concerns
• Basic computer literacy
• Team player with a positive attitude
• Working hours : Office hours on weekdays and half day on alternate Saturday.