Patient Coordination Specialist

Winning Assistants LLC; Philippines; Remote; PHP 437,000 - 525,000; Full time

Benefits offered by this job

HR & Contractor Support Team

VPN Access (Optional)

HIPAA Training & Certification (Proivd

Top VA Training

US Holidays

Paid/Unpaid Time Off

Tools & Resources

Performance Incentives

Job summary

Winning Assistants LLC is seeking a Patient Coordination Specialist to manage patient appointments for healthcare clients. You will coordinate scheduling, verify demographics and insurance data, and process deposits while ensuring HIPAA compliance and excellent patient communication.

Experience with Veradigm PM is preferred. This remote, full-time role supports U.S. healthcare clients and may involve collaborating with internal teams to resolve scheduling issues.

Qualifications

• Minimum 1 year of medical appointment scheduling or patient coordination experience.
• Experience with Veradigm Practice Management (PM) preferred.
• Strong English verbal and written communication skills.
• Familiarity with HIPAA compliance and patient confidentiality.

Responsibilities

• Schedule and coordinate patient appointments using PM system.
• Enter and verify patient demographics and insurance data.
• Collect and process new patient deposits per guidelines.
• Coordinate scheduling with internal staff and address patient concerns.
• Attach insurance authorizations to patient records before appointments.
• Access Facey and Optum referrals to obtain authorizations when applicable.
• Follow up on missing authorizations and prevent delays.
• Send appointment confirmations and links for intake forms.
• Follow up on incomplete forms and missing information.
• Handle inbound scheduling inquiries professionally and empathetically.
• Maintain clear communication with patients and healthcare staff.

Skills

English proficiency

Veradigm PM experience

Customer service orientation

Tools

Veradigm Practice Management (PM)

Facey and Optum referrals

Job description

Job Title: Patient Coordination Specialist

Position type: Full-Time

Working Hours: 8:30 AM - 5:00 PM Pacific Standard Time, Monday - Friday

Salary rate: $5-$6

Key Responsibilities:

• Schedule and coordinate new patient appointments using Veradigm Practice Management (PM), ensuring accurate and efficient scheduling.
• Enter, verify, and update patient demographics, insurance information, and other required registration details.
• Collect and process new patient deposits according to established practice guidelines.
• Coordinate with internal staff regarding appointment availability, scheduling changes, and patient concerns.
• Retrieve, verify, and attach insurance authorizations to patient records before scheduled appointments.
• Access referral group systems, including Facey and Optum, to obtain necessary authorization documentation when applicable.
• Follow up on missing or incomplete authorizations and coordinate with internal staff to prevent scheduling delays.
• Send appointment confirmations and provide patients with links to complete required intake and registration forms.
• Follow up with patients regarding incomplete forms, missing information, and appointment-related concerns.
• Handle inbound calls and scheduling inquiries with professionalism, patience, and compassion.
• Maintain clear communication with patients and healthcare staff to ensure a smooth scheduling experience.

Requirements

• At least 1 year of previous experience in medical appointment scheduling, patient coordination, or healthcare administrative support is preferred.
• Hands‑on experience with Veradigm Practice Management (PM) is highly preferred.
• Familiarity with Facey and Optum referral groups and authorization retrieval processes.
• Excellent verbal and written English communication skills.
• Ability to handle patient inquiries professionally and compassionately.
• Quick learner who can adapt to new systems, processes, and scheduling workflows.
• Understanding of patient confidentiality and HIPAA compliance.

Basic Requirements

• Must speak and write English clearly and professionally.
• Must have relevant work experience.
• Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory).
• Must be available to attend video meetings with camera on when required.

Technical Requirements

• Internet: Stable high‑speed internet connection (minimum 25 Mbps).
• Video: Working webcam for virtual meetings.
• Workspace: Quiet and professional work environment.
• Dedicated HR & Contractor Support Team: Access to world‑class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client‑related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top‑performing VA and increase long‑term client retention.
• Client‑Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client's needs and schedule.
• Client‑Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client‑specific SOP support to help you perform at your best.
• Optional Performance‑Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client‑approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.