Patient Relations Officer, General Services (Security / 2-year contract)

Changi General Hospital; Santo Niño 1st; On-site; PHP 201,000 - 312,000; Full time

Job summary

Changi General Hospital in the Philippines seeks a Security Officer to safeguard patients, staff and visitors, conduct patrols, and respond rapidly to emergencies. The role involves coordinating with reporting officers and performing VIP duties when needed.

Applicants should hold GCE N/O Level or Diploma and a PLRD license (SSO or SO). Strong interpersonal and leadership skills plus basic computer literacy are essential.

Qualifications

• GCE N/ O Level or Diploma is required.
• Valid PLRD license with emplacement of Senior Security Officer (SSO) or Security Officer (SO).
• Strong interpersonal, leadership and communication abilities.
• Basic computer literacy.

Responsibilities

• Ensure and upkeep the security of all patients, staff and visitors.
• Respond swiftly to emergencies (abuse, assaults, fire, theft, etc.).
• Attend to cases of interest tasked by reporting officer / supervisor.
• Perform patrols, sector clocking and special operations.
• Assist in fire safety, crowd control and VIP duties when required.
• Manage incidents involving violent or abusive patients/relatives and submit reports.
• Attend to walk-in enquiries from patients, visitors and staff.
• Assist with lost and found properties.
• Conduct CCTV monitoring for suspicious characters or vehicles.
• Assist SPF / APOs with law enforcement.
• Any other duties assigned from time to time.

Skills

Interpersonal skills

Leadership

Communication skills

Basic computer skills

Education

GCE N/O Level or Diploma

Job description

Responsibilities:

• Ensure and upkeep the security of all patients, staff and visitors

• Respond swiftly to emergencies (abuse, assaults, fire, theft & etc.)

• Attend to cases of interest tasked by reporting officer / supervisor

• Perform patrols, sector clocking and special operations

• Assist in fire safety, crowd control and perform/coordinate VIP duties when required

• Manage various types of incidents such as violent and abusive patients/next-of-kin, minor and major security incidents and submission of incident reports

• Attend to walk-in enquiries, requests from patients, visitors and/or staff

• Assist with lost and found properties

• Conduct CCTV monitoring for any suspicious characters / vehicles

• Assist SPF / APOs with law enforcement

• Any other duties assigned from time to time

Requirements:

• GCE ‘N’ / ‘O’ Level / Diploma

• Valid Police Licensing and Regulatory Department (PLRD) License with emplacement of Senior Security Officer (SSO) OR Security Officer (SO)

• Good interpersonal, leadership and communication skills

• Knowledgeable of basic computer skills.