Patient Navigator Assistant (VA)

Pinnacle Fertility; Philippines; On-site; PHP 670,000 - 893,000; Full time

Job summary

Pinnacle Fertility in the Philippines is seeking an experienced Registered Nurse for a Patient Navigator Assistant role. This full-time position supports Operations by auditing navigator workflows, ensuring high-quality patient care, and coordinating patient information within the Pinnacle network using nAble EMR.

You will collaborate with physicians and staff, provide excellent customer service, ensure data accuracy and confidentiality, and help drive positive patient outcomes across fertility

Qualifications

• RN license in Philippines or equivalent.
• 2–3 years of clinical or healthcare experience.
• Experience gathering data and creating reports.
• Effective communication with clinical teams and patients.
• Organized with strong autonomous time management skills.
• Empathetic care, especially in women's health and infertility.
• Proficient in MS Office tools (Excel, Word, Outlook, Sharepoint).
• Self-directed and able to work independently or in a team.

Responsibilities

• Audit navigator workflows and patient care touchpoints.
• Capture patient journey gaps and training opportunities.
• Provide regular audit reports to the Director of Operations.
• Input outside lab results and radiology reports into charts.
• Assign incoming patient requests to appropriate users.
• Report SART pregnancy data after postpartum check-ins.
• Assist patients with questions regarding testing and treatment.
• Deliver excellent customer service with sensitivity.
• Coordinate with donor, IVF, and financial staff to resolve issues.

Skills

Communication

Time management

Attention to detail

Empathy

Teamwork

MS Office

Education

RN license

Tools

MS Office

Sharepoint

Job description

Pinnacle Fertility is a leader in physician-centric fertility care, supporting high-performing fertility clinics and comprehensive service providers nationwide. Guided by our mission of fulfilling dreams by building families, Pinnacle offers compassionate care, innovative technology, and comprehensive fertility treatment services to provide patients with a seamless and personalized journey to parenthood. Learn more at www.pinnaclefertility.com.

About the Role

The Patient Navigator Assistant supports Operations by providing quality control through auditing navigator workflows, identifying gaps in patient care, and supporting patient coordination. This role requires a Registered Nurse (RN) with strong clinical knowledge, attention to detail, and excellent communication skills to ensure high-quality patient experience and outcomes. This is a FULL-TIME position and open to candidates based in the Philippines only.

Responsibilities

• Knowledgeable and completely trained in aspects of infertility diagnostic testing and treatment, specifically navigator workflows and proper use of tools and platforms.
• Conduct routine audits of navigator key touchpoints and milestones in patient care plans within nAble EMR systems for every clinic in the Pinnacle network.
• Capture patient journey gaps and training opportunities for clinical staff.
• Provide regular audit reports to the Director of Operations.
• Input outside lab results and radiology reports into patient charts.
• Audit incoming patient requests and assign to appropriate users for handling.
• Report SART pregnancy data after conducting postpartum check-ins with patients.
• Assist in answering patient questions and concerns regarding testing and treatment.
• Provide excellent customer service at all times and be able to diffuse situations with sensitivity.
• Communicate with other coordinating staff (donor, IVF, financial) to resolve issues or questions.

Team and Company Expectations

• Maintains professionalism, flexibility, courtesy, and high attendance standards.
• Works cooperatively and maintains communication with all team members including physicians, other clinical staff and ancillary staff, patient representatives and administrative staff.
• Maintains confidentiality of all facility and patient information as required by facility policy.
• Ability to multi-task and handle several priorities at once.
• Makes decisions based on fact and knowledge.
• Provide customer service in accordance to clinic mission.
• Attends and/or maintains unit-based staff meetings, required safety training and yearly education/competency requirements.

Qualifications

• Registered Nurse (RN) license required (Philippines or equivalent).
• Minimum 2–3 years of clinical or healthcare experience. Fertility or Women’s Health experience not required but a definite plus.
• Have experience with gathering data and creating reports to effectively present data findings.
• Be able to effectively communicate with clinical teams and patients.
• Be organized and self-motivated with strong autonomous time management skills and attention to detail.
• Have a passion for providing empathetic care especially in women's health and infertility.
• Computer literate and proficient in MS Office tools (Excel, Word, Outlook, Sharepoint).
• Self-directed and able to work independently and as part of a team.

Equipment Requirements

• A dedicated workspace free of unwanted noises and distractions.
• Computer: at least 8th Gen Intel CPUs or AMD Ryzen 2000 series equivalent or above.
• Computer Operating System: Windows 11 ONLY (No Mac Devices).
• Computer Memory/RAM: at least 16.00 GB.
• At least 100 Mbps internet connection.
• Webcam (at least 1080p) or Laptop Camera capable of the same resolution.
• Dual monitor.
• Backup internet connection and power source.