Patient Intake & Scheduling Coordinator (WFH)

SuperStaff; Philippines; Remote; PHP 335,000 - 385,000; Full time

Benefits offered by this job

HMO with 1 free dependent upon hire

Life Insurance

Night Differential

PTO credits annually

Salary paid monthly

Job summary

SuperStaff is seeking a Patient Intake & Scheduling Coordinator in the Philippines to act as the first point of contact for new patients, collect demographic and insurance information, verify coverage, and schedule evaluations and follow-ups with accuracy and care.

The role requires excellent communication in English, strong organizational skills, and the ability to multitask in a fast-paced healthcare front-d desk environment.

Qualifications

• Excellent customer service and patient communication skills.
• Strong verbal and written English for daily interaction with patients and internal teams.
• Proven ability to multitask in a fast-paced, patient-facing environment.

Responsibilities

• Answer inbound calls from new patients and respond to inquiries regarding services and appointments.
• Conduct outbound calls to new patient leads and follow up on online bookings to obtain missing information.
• Collect complete and accurate patient demographic and insurance information.
• Verify insurance acceptance prior to scheduling.
• Coordinate with the insurance verification team for appropriate scheduling.
• Collaborate with PTs to follow up on scheduling needs.
• Schedule patient evaluations and follow-ups 4–6 weeks out.
• Maintain accurate patient charts and data documentation.
• Track patient status to prevent missed follow-ups or dropped leads.

Skills

Customer service

English communication

Multitasking

Organizational skills

Data entry accuracy

Education

High school diploma or equivalent

Healthcare administration coursework

Tools

EMR software

Patient management system

MS Office

Job description

The Patient Intake & Scheduling Coordinator serves as the first point of contact for new and prospective patients of the client. This role is responsible for managing inbound and outbound patient communications, collecting accurate demographic and insurance information, coordinating with internal verification teams and physical therapists, and ensuring timely and accurate scheduling of patient evaluations and follow-up appointments. The position plays a critical role in delivering an excellent patient experience while ensuring no leads or patients fall through the cracks.

Responsibilities & Duties:

• Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments
• Conduct outbound calls to new patient leads and follow up on online bookings to obtain any missing or required information
• Collect complete and accurate patient demographic and insurance information
• Obtain insurance cards from patients and verify acceptance prior to scheduling
• Coordinate closely with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance
• Collaborate with Physical Therapists (PTs) to follow up on patients requiring scheduling or rescheduling
• Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance
• Create and maintain patient charts with a high level of accuracy and attention to detail
• Ensure all patient data is documented correctly to support clinical and billing workflows
• Maintain organized tracking of patient status to prevent missed follow-ups or dropped leads

Requirements

Required:

• Excellent customer service and patient communication skills
• Strong verbal and written English skills for daily interaction with patients and internal teams
• Proven ability to multitask in a fast-paced, patient-facing environment
• Strong organizational skills to ensure timely follow-ups and accurate scheduling
• High attention to detail and commitment to accuracy in data entry and documentation

Preferred:

• Experience in healthcare intake, patient scheduling, or medical front-desk operations
• Familiarity with insurance verification processes
• Experience working with EMR or patient management systems

Educational Requirements & Certifications:

• High school diploma or equivalent required
• Healthcare administration or related coursework is an advantage

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• Night Differential
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• NIGHT SHIFT
• WORK FROM HOME
• Php 30,000 - 34,500 all in