Patient Scheduling and Eligibility Associate

SALES RAIN BPO, INC.; Makati; On-site; PHP 223,000 - 279,000; Full time

Job summary

SALES RAIN BPO, INC. in Makati, Philippines, is seeking a confident Patient Scheduling and Eligibility Associate to support US healthcare operations.

You will handle high-volume calls to schedule and update appointments, verify insurance eligibility and benefits, and ensure patient and billing information are accurate before procedures. This full-time, on-site role requires clear English communication, the ability to stay calm with frustrated patients, and independence in resolving scheduling or

Qualifications

• At least one year of voice or call-center experience.
• Very good spoken and written English.
• Clear, professional, and easy-to-understand phone communication.
• Able to handle at least 60 calls during a shift.
• Strong attention to detail when reviewing patient, insurance, and billing information.
• Able to recognize issues, ask the right questions, and find missing information.
• Patient, empathetic, and professional when handling sensitive or difficult conversations.
• Able to work independently without constant supervision.
• Comfortable learning scheduling systems, insurance portals, and healthcare terminology.
• Willing and able to work full-time, on-site, during permanent night-shift hours.

Responsibilities

• Answer inbound and make outbound calls to assist patients with scheduling, rescheduling, and canceling appointments.
• Handle approximately 60 patient calls per shift while maintaining accuracy and professionalism.
• Explain appointment requirements, available schedules, and general next steps clearly to patients.
• Verify insurance eligibility and benefits for procedures, treatments, and scheduled services.
• Review patient, insurance, appointment, and billing information for accuracy.
• Contact patients, insurance companies, or internal teams to obtain missing or incomplete information.
• Identify scheduling, eligibility, authorization, or documentation issues and take appropriate action.
• Document all patient interactions and updates accurately in the appropriate system.
• Escalate complex patient or insurance concerns when necessary.
• Protect confidential patient information and follow company privacy and security procedures.

Skills

Call center

English proficiency

Phone communication

Detail-oriented

Tools

Scheduling systems

Insurance portals

Job description

About the Role

We are looking for a confident and patient-focused Patient Scheduling and Eligibility Associate to support our US healthcare operations.

In this role, you will assist patients over the phone, schedule and update appointments, verify insurance eligibility and benefits, and ensure patient and billing information is complete and accurate before scheduled procedures or treatments.

This is a high-volume voice position handling approximately 60 or more calls per shift. The ideal candidate communicates clearly in English, remains composed when assisting concerned or frustrated patients, and can independently identify and resolve scheduling or insurance-related issues.

Key Responsibilities

• Answer inbound and make outbound calls to assist patients with scheduling, rescheduling, and canceling appointments.
• Handle approximately 60 or more patient calls per shift while maintaining accuracy and professionalism.
• Explain appointment requirements, available schedules, and general next steps clearly to patients.
• Verify insurance eligibility and benefits for procedures, treatments, and scheduled services.
• Review patient, insurance, appointment, and billing information for accuracy.
• Contact patients, insurance companies, or internal teams to obtain missing or incomplete information.
• Identify scheduling, eligibility, authorization, or documentation issues and take appropriate action.
• Document all patient interactions and updates accurately in the appropriate system.
• Escalate complex patient or insurance concerns when necessary.
• Protect confidential patient information and follow company privacy and security procedures.

Qualifications

• At least one year of voice or call-center experience.
• Very good spoken and written English.
• Clear, professional, and easy-to-understand phone communication.
• Comfortable handling at least 60 calls during a shift.
• Strong attention to detail when reviewing patient, insurance, and billing information.
• Able to recognize issues, ask the right questions, and find missing information.
• Patient, empathetic, and professional when handling sensitive or difficult conversations.
• Able to work independently without constant supervision.
• Comfortable learning scheduling systems, insurance portals, and healthcare terminology.
• Willing and able to work full-time, on-site, during permanent night-shift hours.

What Success Looks Like

• Patients receive professional and helpful service.
• Appointments are scheduled correctly and efficiently.
• Eligibility and benefit information is verified before the patient’s visit.
• Missing information is identified and obtained promptly.
• Call-volume expectations are consistently achieved without sacrificing accuracy.
• Patient interactions and account updates are documented completely

Employment Type: Full-Time Employee

Work Arrangement: 100% On-Site

Schedule: Night Shift — aligned with US business hours

Location: The Peak Tower, 107 L.P. Leviste St, Makati, 1227 Metro Manila, Philippines

Salary: 20,000.00 to 25,000.00