Patient Intake & Scheduling Coordinator (WFH)

Apply Superstaffjobs; Pampanga; Remote; PHP 335,000 - 385,000; Full time

Benefits offered by this job

HMO with 1 free dependent

Life Insurance

Night Differential

20 PTO credits annually

VL and SL cash conversion

Annual Merit Increases

Great Company Culture

Career Growth and Learning

Laptop provided

Night shift

Work from home

Job summary

Apply Superstaffjobs is seeking a Patient Intake & Scheduling Coordinator to be the first contact for new patients. You will manage inbound/outbound calls, collect demographics and insurance information, and coordinate with verification teams and PTs to schedule evaluations.

This role emphasizes accuracy, timely follow-ups, and a high level of patient service. Night shift and work-from-home options are available, with a monthly salary of PHP 30,000 to 34,500 all in.

Qualifications

• Excellent customer service and patient communication skills.
• Strong verbal and written English for daily interaction with patients and internal teams.
• Proven ability to multitask in a fast-paced, patient-facing environment.
• Strong organizational skills to ensure timely follow-ups and accurate scheduling.
• High attention to detail and commitment to accuracy in data entry and documentation.

Responsibilities

• Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments.
• Conduct outbound calls to new patient leads and follow up on online bookings to obtain missing information.
• Collect complete and accurate patient demographic and insurance information.
• Obtain insurance cards and verify acceptance prior to scheduling.
• Coordinate with the insurance verification team to book based on coverage.
• Collaborate with Physical Therapists to follow up on scheduling needs.
• Schedule evaluations and follow-ups 4–6 weeks in advance.
• Create and maintain patient charts with high accuracy.
• Ensure patient data is documented to support clinical and billing workflows.
• Maintain organized tracking of patient status to prevent missed follow-ups.

Skills

Customer service

English proficiency

Multitasking

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

EMR software

Patient management systems

Job description

Description

The Patient Intake & Scheduling Coordinator serves as the first point of contact for new and prospective patients of the client. This role is responsible for managing inbound and outbound patient communications, collecting accurate demographic and insurance information, coordinating with internal verification teams and physical therapists, and ensuring timely and accurate scheduling of patient evaluations and follow-up appointments. The position plays a critical role in delivering an excellent patient experience while ensuring no leads or patients fall through the cracks.

Responsibilities & Duties:

• Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments
• Conduct outbound calls to new patient leads and follow up on online bookings to obtain any missing or required information
• Collect complete and accurate patient demographic and insurance information
• Obtain insurance cards from patients and verify acceptance prior to scheduling
• Coordinate closely with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance
• Collaborate with Physical Therapists (PTs) to follow up on patients requiring scheduling or rescheduling
• Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance
• Create and maintain patient charts with a high level of accuracy and attention to detail
• Ensure all patient data is documented correctly to support clinical and billing workflows
• Maintain organized tracking of patient status to prevent missed follow-ups or dropped leads

Requirements

Required:

• Excellent customer service and patient communication skills
• Strong verbal and written English skills for daily interaction with patients and internal teams
• Proven ability to multitask in a fast-paced, patient-facing environment
• Strong organizational skills to ensure timely follow-ups and accurate scheduling
• High attention to detail and commitment to accuracy in data entry and documentation

Preferred:

• Experience in healthcare intake, patient scheduling, or medical front-desk operations
• Familiarity with insurance verification processes
• Experience working with EMR or patient management systems

Educational Requirements & Certifications:

• High school diploma or equivalent required
• Healthcare administration or related coursework is an advantage

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• Night Differential
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• NIGHT SHIFT
• WORK FROM HOME
• Php 30,000 - 34,500 all in