Patient Intake Coordinator - CSR (Home Health Account)

Select VoiceCom; Cebu City; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

Medical/Dental (HMO) after 1 month

Life insurance

Free weekly in-house massage

Cash incentives for referrals

Career development

Service incentive leave

Annual salary increase

Team outings

Coffee and snacks

Cebu IT Park office

Job summary

Select VoiceCom is seeking a detail‑oriented admissions coordinator to join our Cebu team. You will process patient admissions into our EMR system, assign case managers and clinicians, and ensure 48‑hour intake while coordinating with the placement and nursing teams for seamless service delivery.

This full‑time night-shift role requires strong English communication, multitasking across multiple calendars, and readiness to grow with our healthcare‑focused call center.

Qualifications

• Completed at least 2 years of college education.
• Good English communication skills in writing and speaking.
• Strong phone skills for inbound/outbound calls.
• Hospital or medical office experience is an advantage.
• Familiarity with medical terminology is an advantage.
• Ability to use computers and software packages (MS Office, Adobe Acrobat).
• Ready to take new responsibilities and grow professionally.
• Willing to work with a team, even remotely located.
• Available for occasional overtime work.
• Ready to start ASAP.
• Willing to work full-time night shift and weekends.
• Looking for a long-term position.

Responsibilities

• Receives and processes patient admission into our agency's EMR system for home health services.
• Coordinate care by assigning case manager and clinician to ensure 48 hour admission.
• Follow up on inquiries related to patient admission and staff availability.
• Assist in establishing the initial Plan of Care and plotting of tasks to staff schedule.
• Perform coordination duties to support day to day work flow of our field staff.
• Providing outstanding customer service.
• Answer inbound calls and explain services.
• Scheduling/rescheduling appointments and managing 15+ calendars.
• Supporting the Placement Team with staffing requests.
• Assisting nursing, therapists and administrative team as needed.

Skills

Good English communication

Strong phone skills

Customer service

Team collaboration

Willing to work night shifts

Education

Two-year college education

Tools

MS Office

Adobe Acrobat

Job description

Job Overview:

• Receives and processes patient admission into our agencys EMR system for home health services.
• Coordinate care by assigning case manager and clinician to ensure 48 hour admission
• Follow up on inquiries related to the patient admission and staff availability.
• Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule.
• Perform coordination duties to support day to day work flow of our field staff

Responsibilities:

• Providing outstanding customer service
• Answering inbound calls and explaining services
• Scheduling/rescheduling appointments and managing 15+ calendars
• Supporting the Placement Team with staffing requests
• Assisting nursing, therapists and administrative team as needed

Qualifications:

• Must have completed at least 2 years of college education
• Good English communication skills -both written and verbal
• Strong phone skills for inbound/outbound calling
• Hospital or medical office experience is an advantage
• Familiarity with medical terminology is an advantage
• Ability to work with computers and different software packages (e.g. MS Office, Adobe Acrobat)
• Ready to take new responsibilities and grow professionally
• Willing to ask questions and work as a part of the team, even remotely located
• Available for occasional overtime work
• Willing to start ASAP
• Willing to work full-time night shift
• Willing to work on weekends
• Looking for a long-term position

Work Schedule: Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.