Patient Intake Coordinator - CSR

SVCPH Inc.; Cebu City; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

Medical coverage

Dependent HMO

Life insurance

In-house massage

Referral bonus

Career development

Leave program

Annual raise

Team culture

Team outings

Coffee & snacks

Lounge & canteen

Cebu IT Park

Job summary

Select VoiceCom in Cebu IT Park is seeking a dedicated team member for a night-shift customer service role in a home health care-focused environment. You will handle patient admissions, coordinate care by assigning case managers and clinicians, and support day-to-day operations for field staff.

The role requires at least two years of college, strong English communication, and solid computer skills. It offers a stable, long-term path with benefits and opportunities to grow within the company.

Qualifications

• Two years of college education required.
• Good English communication skills (written and spoken).
• Strong phone skills for inbound/outbound calls.
• Medical office or hospital experience is an advantage.
• Familiarity with medical terminology is an advantage.
• Ability to use computers and software (e.g. MS Office, Adobe Acrobat).
• Willing to take on new responsibilities and grow professionally.
• Willing to work remotely with team.
• Overtime may be required.
• Willing to start ASAP.
• Willing to work full-time night shift.
• Weekend work required.
• Long-term position.

Responsibilities

• Providing outstanding customer service.
• Answering inbound calls and explaining services.
• Scheduling and rescheduling appointments and managing 15+ calendars.
• Supporting the Placement Team with staffing requests.
• Assisting nursing, therapists and administrative team as needed.

Skills

English fluency

Phone skills

Computer skills

Medical terminology

Remote teamwork

Education

Two years of college

Tools

MS Office

Adobe Acrobat

Job description

Job Overview:

• Receives and processes patient admission into our agencys EMR system for home health services.
• Coordinate care by assigning case manager and clinician to ensure 48 hour admission
• Follow up on inquiries related to the patient admission and staff availability.
• Assists in establishing the initial Plan of Care and plotting of tasks to staff schedule.
• Perform coordination duties to support day to day work flow of our field staff

Responsibilities:

• Providing outstanding customer service
• Answering inbound calls and explaining services
• Scheduling/rescheduling appointments and managing 15+ calendars
• Supporting the Placement Team with staffing requests
• Assisting nursing, therapists and administrative team as needed

Qualifications:

• Must have completed at least 2 years of college education
• Good English communication skills -both written and verbal
• Strong phone skills for inbound/outbound calling
• Hospital or medical office experience is an advantage
• Familiarity with medical terminology is an advantage
• Ability to work with computers and different software packages (e.g. MS Office, Adobe Acrobat)
• Ready to take new responsibilities and grow professionally
• Willing to ask questions and work as a part of the team, even remotely located
• Available for occasional overtime work
• Willing to start ASAP
• Willing to work full-time night shift
• Willing to work on weekends
• Looking for a long-term position

Work Schedule: Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.