Team Leader

SVCPH Inc.; Cebu City; On-site; PHP 781,000 - 1,116,000; Full time

Benefits offered by this job

Medical/Dental coverage

Life insurance

Referral bonus

Career development

Service incentive leave

Job summary

Select VoiceCom in Cebu IT Park is seeking a Lead Generation & Appointment Setting Team Leader with proven LinkedIn Recruiter Prospecting and InMail experience to start ASAP. You will guide a team of agents, coach on performance, and drive campaign quality.

This role requires 2+ years supervising BPO teams, strong English, and data-driven coaching. You will manage KPIs, create scorecards, and implement process improvements while ensuring alignment with client expectations from the US and

Qualifications

• 2+ years supervising agents in a BPO environment, preferably lead gen or recruitment.
• Hands-on LinkedIn Prospecting or Recruiting experience.
• Ability to monitor KPIs, identify gaps, coach, and take corrective action.
• Strong Excel/Sheets skills to analyze performance trends.
• Experience in QA of agent communications and feedback.
• Excellent written and verbal English with US-based clients.
• Solid knowledge of call center operations and workflows.
• Ability to follow procedures and manage time effectively.
• Data-driven with strong presentation and organizational skills.
• Ability to stay resilient under pressure and adapt to changes.

Responsibilities

• Provide real-time support to assigned agents to maximize performance.
• Deliver regular coaching, performance reviews, and action plans.
• Develop scorecards and communicate warnings per company policy.
• Assist daily operations with staffing, training, and scheduling.
• Lead process improvements and ensure campaign standards are met.
• Establish procedures that align with departmental directives.

Skills

BPO team leadership

LinkedIn prospecting

Performance management

Campaign reporting

Quality assurance

Client communication

Call center operations

Coaching & management

Data-driven

MS Excel / Sheets

Presentation skills

Tools

LinkedIn Recruiter

Sales Navigator

Job description

Details

Select VoiceCom is currently looking for a Lead Generation & Appointment Setting Team Leader (experienced in LinkedIn Recruiter Prospecting and Inmails) to start ASAP!

What you'll do:

• Provide real-time support on assigned agents so they'll perform at their highest level.
• Provide statistical/performance feedback and coaching on a regular basis to each team member.
• Write and administer performance reviews for skill improvement.
• Be available for employees that experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution.
• Responsible for creating and maintaining a high-quality work environment by constantly giving individual and group feedback.
• Prepare scorecards and communicate effectively with employees on warnings and make effective/appropriate decisions relative to company policy and campaign standards.
• Assist managers with daily operation of the call center, including the development and implementation of staffing, training, scheduling, and reward/recognition programs. Work as a member/leader of special or on-going projects that are important to process improvement.
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives.

What you'll need:

• BPO Team Leadership: Minimum 2 years of experience supervising agents in a BPO environment, preferably in lead generation, appointment setting, sales or recruitment-related campaigns.
• Experience with LinkedIn Prospecting or Recruiting: Hands‑on experience using LinkedIn for prospect identification, candidate sourcing, recruiting business development, or outbound lead generation.
• Performance Management: Proven ability to monitor agent KPIs, identify performance gaps, conduct root‑cause analysis, deliver coaching, and implement corrective action plans.
• Campaign Reporting and Analysis: Strong analytical skills, including proficiency with Excel or Google Sheets to evaluate performance trends, conversion rates, and agent productivity.
• Quality Assurance: Experience reviewing agent communications, evaluating messaging quality, ensuring adherence to procedures, and providing actionable feedback.
• Client Communication: Strong written and verbal English skills, with experience providing performance updates, escalating issues, and communicating proactively with US‑based clients.
• Thorough knowledge of call center operations
• Being able to follow procedures and workflows
• Strong coaching and management skills
• Data-driven
• Coping with changes and stressful situations, stability
• Understanding of subscription business
• Excellent presentation skills - ability to present ideas, concepts, concerns, and questions in a well‑thought‑out, positive and professional manner
• Excellent organizational, leadership, interpersonal and time management skills
• Ability to take instructions from management and ensure follow up
• Strong computer application skills including MS Excel, MS Word, MS PowerPoint and others.
• Ability to communicate effectively with team members and managers of all levels.
• Ability to demonstrate innovation and good judgement/problem‑solving skills when making decisions.
• Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources.
• Strong support skills and ability to work well under pressure.

Preferred qualifications

• Experience using LinkedIn Recruiter or Sales Navigator.
• Experience managing LinkedIn InMail campaigns, connection requests, follow‑up sequences, and outreach templates.
• Familiarity with Boolean searches, LinkedIn search filters, and prospect segmentation.
• Experience analyzing response rates, acceptance rates, booking/conversion rates, and overall campaign effectiveness.
• Experience conducting A/B testing of outreach messaging and implementing strategies to improve engagement.
• Experience supervising recruitment sourcing teams, appointment setters, or business development representatives.

Work Schedule: Night Shift

Select VoiceCom is an American and Australian‑owned company providing call center services. While our main goal is to provide first‑class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, "I work at Select VoiceCom, and think it's a great place to work!" The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park

*Terms and conditions apply.